• Resolved jonhowcroft

    (@jonhowcroft)


    Video of issue – https://www.celtictimber.co.uk/wp-content/uploads/2018/02/Woocommmerce-Issues.mp4

    Since update – When editing a product, I am unable to see Product Short Description or the text in main product description as well as Yoast SEO section.

    Also unable to select Screen Options to see if I can add these.

    Status:

    
    '### WordPress Environment ###
    
    Home URL: https://www.celtictimber.co.uk
    Site URL: https://www.celtictimber.co.uk
    WC Version: 3.3.1
    Log Directory Writable: ?
    WP Version: 4.9.4
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_GB
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.33
    PHP Post Max Size: 8 MB
    PHP Time Limit: 9999
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.0.2n
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.38
    Max Upload Size: 2 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 3.3.1
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ?
    Total Database Size: 74.78MB
    Database Data Size: 52.26MB
    Database Index Size: 22.52MB
    wp_woocommerce_sessions: Data: 5.02MB + Index: 0.08MB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_order_items: Data: 0.25MB + Index: 0.09MB
    wp_woocommerce_order_itemmeta: Data: 2.52MB + Index: 2.91MB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.17MB + Index: 0.30MB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    wp_alm: Data: 0.02MB + Index: 0.00MB
    wp_aws_index: Data: 0.72MB + Index: 0.00MB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB
    wp_comments: Data: 1.52MB + Index: 0.55MB
    wp_cpf_custom_products: Data: 0.02MB + Index: 0.02MB
    wp_cp_feeds: Data: 0.02MB + Index: 0.00MB
    wp_gallery_galleries: Data: 0.00MB + Index: 0.00MB
    wp_gallery_galleriesslides: Data: 0.00MB + Index: 0.00MB
    wp_gallery_slides: Data: 0.00MB + Index: 0.00MB
    wp_hplugin_root: Data: 0.02MB + Index: 0.00MB
    wp_links: Data: 0.02MB + Index: 0.02MB
    wp_options: Data: 3.39MB + Index: 0.30MB
    wp_postmeta: Data: 17.55MB + Index: 13.59MB
    wp_posts: Data: 3.45MB + Index: 0.84MB
    wp_redirection_404: Data: 2.57MB + Index: 0.80MB
    wp_redirection_groups: Data: 0.00MB + Index: 0.00MB
    wp_redirection_items: Data: 0.01MB + Index: 0.02MB
    wp_redirection_logs: Data: 7.11MB + Index: 0.81MB
    wp_responsive_menu: Data: 0.01MB + Index: 0.01MB
    wp_rg_form: Data: 0.02MB + Index: 0.00MB
    wp_rg_form_meta: Data: 0.02MB + Index: 0.00MB
    wp_rg_form_view: Data: 0.02MB + Index: 0.03MB
    wp_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB
    wp_rg_lead: Data: 0.02MB + Index: 0.03MB
    wp_rg_lead_detail: Data: 0.02MB + Index: 0.06MB
    wp_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB
    wp_rg_lead_meta: Data: 0.02MB + Index: 0.05MB
    wp_rg_lead_notes: Data: 0.02MB + Index: 0.03MB
    wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB
    wp_termmeta: Data: 0.06MB + Index: 0.03MB
    wp_terms: Data: 0.05MB + Index: 0.03MB
    wp_term_relationships: Data: 1.52MB + Index: 0.36MB
    wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB
    wp_usermeta: Data: 1.52MB + Index: 0.56MB
    wp_users: Data: 0.06MB + Index: 0.05MB
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    wp_wfBadLeechers: Data: 0.02MB + Index: 0.00MB
    wp_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB
    wp_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB
    wp_wfBlocks: Data: 0.02MB + Index: 0.02MB
    wp_wfBlocks7: Data: 0.00MB + Index: 0.00MB
    wp_wfBlocksAdv: Data: 0.02MB + Index: 0.00MB
    wp_wfConfig: Data: 0.28MB + Index: 0.00MB
    wp_wfCrawlers: Data: 0.02MB + Index: 0.00MB
    wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB
    wp_wfFileMods: Data: 1.52MB + Index: 0.00MB
    wp_wfHits: Data: 1.02MB + Index: 0.22MB
    wp_wfHoover: Data: 0.02MB + Index: 0.02MB
    wp_wfIssues: Data: 0.02MB + Index: 0.06MB
    wp_wfKnownFileList: Data: 0.45MB + Index: 0.00MB
    wp_wfLeechers: Data: 0.30MB + Index: 0.00MB
    wp_wfLockedOut: Data: 0.02MB + Index: 0.00MB
    wp_wfLocs: Data: 0.02MB + Index: 0.00MB
    wp_wfLogins: Data: 0.06MB + Index: 0.03MB
    wp_wfNotifications: Data: 0.05MB + Index: 0.00MB
    wp_wfPendingIssues: Data: 0.02MB + Index: 0.06MB
    wp_wfReverseCache: Data: 0.02MB + Index: 0.00MB
    wp_wfScanners: Data: 0.06MB + Index: 0.00MB
    wp_wfSNIPCache: Data: 0.02MB + Index: 0.05MB
    wp_wfStatus: Data: 0.13MB + Index: 0.09MB
    wp_wfThrottleLog: Data: 0.02MB + Index: 0.02MB
    wp_woof_query_cache: Data: 0.00MB + Index: 0.00MB
    wp_yoast_seo_links: Data: 0.06MB + Index: 0.01MB
    wp_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB
    
    ### Post Type Counts ###
    
    attachment: 1136
    customize_changeset: 31
    custom_css: 2
    ml-slider: 3
    nav_menu_item: 109
    page: 38
    post: 17
    product: 157
    product_variation: 2224
    revision: 484
    shop_coupon: 4
    shop_order: 1390
    shop_order_refund: 10
    wcps: 1
    woocarousel: 1
    wpcf7_contact_form: 1
    yith_wcps_type: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (30) ###
    
    Autoptimize: by Frank Goossens (futtta) – 2.3.2
    Contact Form 7: by Takayuki Miyoshi – 5.0
    Easy WP SMTP: by wpecommerce – 1.3.5
    Facebook for WooCommerce: by Facebook – 1.3.0 – Not tested with the active version of WooCommerce
    Max Mega Menu - Pro Addon: by Tom Hemsley – 1.6.5
    Max Mega Menu: by Tom Hemsley – 2.4
    Optimus: by KeyCDN – 1.4.9
    P3 (Plugin Performance Profiler): by GoDaddy.com – 1.5.3.9
    Page Break: by Espreson Media – 1.1.1
    Query Strings Remover: by Atul Kumar Pandey – 1.1
    Redirection: by John Godley – 3.1.1
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.0.2
    Simple Image Sizes: by Rahe – 3.2.0
    Simple Lightbox: by Archetyped – 2.6.0
    SSL Insecure Content Fixer: by WebAware – 2.5.0
    themesFor.me Google Product Feed for WooCommerce: by Themes For Me – 1.0.7 – Not tested with the active version of WooCommerce
    WooCommerce Bulk Discount: by Rene Puchinger – 2.4.5 – Not tested with the active version of WooCommerce
    WooCommerce Print Invoice & Delivery Note: by Tyche Softwares – 4.4.1 – Not tested with the active version of WooCommerce
    WooCommerce AdWords Conversion Tracking: by Wolf+B?r Agency – 1.4.7 – Not tested with the active version of WooCommerce
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.3 – Not tested with the active version of WooCommerce
    WooCommerce Measurement Price Calculator: by SkyVerge – 3.12.4 – 3.13.0 is available – Not tested with the active version of WooCommerce
    WooCommerce Product Add-ons: by WooCommerce – 2.8.0 – 2.9.1 is available – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.3.1
    Wordfence Security: by Wordfence – 7.0.2
    Yoast SEO: by Team Yoast – 6.2
    WP Crontrol: by John Blackbourn & contributors – 1.6.2
    WP Gallery Custom Links: by johnogg – 1.12
    WP Rollback: by WordImpress – 1.5
    WP Smush: by WPMU DEV – 2.7.6
    WP Super Cache: by Automattic – 1.5.9
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #421 - /shop/
    Basket: #384 - /cart/
    Checkout: #385 - /checkout/
    My account: #404 - /my-account/
    Terms and conditions: #3309 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Shop Isle
    Version: 1.1.40
    Author URL: https://themeisle.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –'

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    This one hasn’t been reported by anyone else so looks site specific. Looks like a javascript error.

    In chrome, go to View > Developer > Javascript console. See what errors are listed after refreshing the page.

    Thread Starter jonhowcroft

    (@jonhowcroft)

    Hi Mike,
    I am getting:

    JQMIGRATE: Migrate is installed, version 1.4.1
    post.php Failed to load resource: the server responded with a status of 500 (Internal Server Error)

    I don’t know enough about javascript to diagnose any further. I have 2 plugins that interfere with Javascript (Autoptimize and Query Strings Remover). I have deactivated both but neither has helped.

    Any other suggestions?

    Thanks
    Jon

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Edit Product Area Issues’ is closed to new replies.