Edit Processing Order Email

  • Resolved patrickiradukunda

    (@patrickiradukunda)


    5 years, 7 months ago

    I am trying to add some texts in the processing order email template. I send a processing order email for every purchase made in the funnel process. I was able to edit the email, but the problem is when a user makes initial order, he doesn’t get the edited email but when the user purchases upsell order, he gets the edited email.

    I figure out that somehow woocommerce is sending the original/root email template on initial orders, and then It would send the copied/override email on upsell purchases. Any idea how to fix this?

    Summary: Customers get different email templates. They get woocommerce root email when they place initial order and then they get an edited email template when they purchase any upsell order.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Linda

    (@lindamork)

    Automattic Happiness Engineer

    Hi there,

    Can you activate a default theme like Storefront or Twenty Nineteen and run a few test purchases to see if this behaviour persists? My guess is that your current theme has an email template override for the Processing Order email. Testing using a default theme will help determine this. You can also find all theme template override files listed in the System Status report found at WooCommerce > Status listed in the Templates section.

    Linda

    (@lindamork)

    Automattic Happiness Engineer

    I’m going to go ahead and mark this as Resolved since we haven’t heard back from you in a while.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Edit Processing Order Email’ is closed to new replies.