Edit invoice that are processed

  • Resolved connectbit

    (@connectbit)


    4 years, 5 months ago

    Customer has made the payment via stripe, and we just one of 3 items do not have stock. And customer is okay to cancel the 1 item.

    However, the invoice still shows 3 items. How do we amend the invoice to indicate only 2 items, with 1 item cancel?

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  • Plugin Contributor alexmigf

    (@alexmigf)

    Hello @connectbit

    We follow GAAP (= Generally Accepted Accounting Principles) which means that administrative changes should be documented separately. This means that an original invoice should never be modified by a refund. In most countries (at least in the EU) this is even considered fraudulent (and illegal).

    We have chosen to follow this in both the free and the paid extension. Just only the paid Professional extension has the capability of generating credit notes for the refund.

    Hope that helps!

    Thread Starter connectbit

    (@connectbit)

    Thanks for reply. That make sense.

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