Edit digital product file

  • Resolved lenamtl

    (@lenamtl)


    3 years, 3 months ago

    Hi,

    I have digital product in PDF format.
    Sometimes I need to update the file and upload a new file.

    I did this recently and the link was no more available for the person who has bought it previously.

    I can I prevent this and what is the recommend method to update without causing problem.I thought I should just replace the file with the same name…

    Note when I tried to add the file again into the order / files
    the syntax link was different.
    before the link was ….myfile_1211.pdf and not it display like this
    …myfile.pdf: myfile_1211.pdf

    Is it normal, is this something new since the latest update?

    Thanks

    • This topic was modified 3 years, 3 months ago by lenamtl.
Viewing 4 replies - 1 through 4 (of 4 total)
  • melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    Hi there!

    Did you follow the steps at https://docs.woocommerce.com/document/digital-downloadable-product-handling/#what-happens-if-i-edit-a-downloadable-product-files-after-customers-have-purchased-it

    If so, could you please send a screenshot outlining the syntax issue you are seeing?

    Thread Starter lenamtl

    (@lenamtl)

    Hi,

    Because the file was removed and the link no good anymore
    I go to the order page and give access to the file.
    Once done I see this
    https://www.mysite.com/wp-content/uploads/2021/08/myfile.pdf: myfile-pno7ss.pdf

    Is this normal because
    Usually digital files from other order look like this
    https://www.mysite.com/wp-content/uploads/2021/08/myfile2-yyo7ss.pdf

    I’m using the latest WP/WOO version.

    I would need to update the digital file from time to time, so I cannot update all order manually this not making sense.

    Should I update the file manually overwite the file using FTP will it work ok?

    I’m now also thinking should I use Cloud link (S3) but I’m looking something secure too..

    Any solution is welcome !

    Hey there!

    I go to the order page and give access to the file.
    Once done I see this
    https://www.mysite.com/wp-content/uploads/2021/08/myfile.pdf: myfile-pno7ss.pdf

    That URL doesn’t look correct for how a downloadable file should appear. It looks like there may be an issue with how your URL has been entered.

    I would recommend you check the downloadable file settings in your product to ensure the URL is correct.

    I would need to update the digital file from time to time, so I cannot update all order manually this not making sense.

    If you update the existing information on your digital product to change the name and/ or file URL, your customers who have already purchased that product will be able to access the new file.

    So you would not need to go through and edit any orders you would only need to update your product settings.

    Should I update the file manually overwite the file using FTP will it work ok?

    That is definitely another option! WooCommerce will let users download the file you’ve specified on your webserver. If you overwrite that file then your customers will be able to download the newer version.

    I hope that helps!

    Kind regards,

    Thread Starter lenamtl

    (@lenamtl)

    Hi,

    I figure out about the product url.
    I go back to the digital product and the name of the product was the url I don’t know what happen but I delete the entry en enter the name and select the file.
    Then now I go back to the order and add the access permission to the file and this is ok now.

    Next time I add a digital product i will pay attention to this, not sure how this could happened.

    • This reply was modified 3 years, 3 months ago by lenamtl.
Viewing 4 replies - 1 through 4 (of 4 total)
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