Edit Coupons function disappeared

Hi @dsbucci ,

Thanks for reaching out!

I understand that your Edit button for coupons has disappeared, is this correct?

For clarity, are you using the built-in coupon management at Marketing > Coupons, or are you using a plugin for coupon management?

In order to get a better understanding of your site setup, could you please share a copy of the following:

• System Status – which you can find via?WooCommerce?→?Status. Select?Get system report?and then?Copy for support.
• Fatal Error log: Share a copy of any fatal error log found under?WooCommerce?→?Status?→?Logs.

Once you have these, please share them in your response here.

Additionally, please can you share a screenshot of what you are seeing on your end?

Snipboard.io can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

Looking forward to your response!

Access this link to system report:
https://docs.google.com/document/d/1xs1bD0nL3zbEmxKE4oXBw5Ex8WwHl24UWelvS7lDDlE/edit?usp=sharing

Fatal Errors:
01.26.23
https://snipboard.io/ZgchJI.jpg

01.24.23
https://snipboard.io/A8u1xD.jpg

No Edit option on couppons menu:
https://snipboard.io/ZJ5WVL.jpg

I always used the built-in coupons management but after this problem i had to install a plugin. But even a plugin who are based on built-in coupons menu did’nt work, i had to install an discount rules plugin.

Hi @dsbucci ,

Thanks for sharing the Status report as well as the screenshots!

After testing this on my staging site, I am unable to reproduce this issue, as the option to edit the coupon is available on my end, as seen below:

What happens if you click on the coupon itself? Are you able to edit the coupon from the next screen, image reference below:

If not, please share a screenshot of what you see on this screen?

As a first step, I’d suggest performing a conflict test to rule out any theme/plugin conflicts that may be causing this behavior.

How to perform a full conflict test:

• Clear the site cache
• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Check to see if the option to edit the coupon is available.

If the issue is no longer present, it means there was a conflict, and you can reactivate the theme and plugins, one by one (gradually) until the cause of the issue is found. More info about running a conflict test can be found here.

Let us know how this goes!

Hi @dsbucci ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Cheers!

Hi @roxannestoltz ,

Exactly Today I installed a plugin “unbloater”, with another purpose and it solved my problem with coupons edit. Because he returned the coupons menu to the previous position. Woocommerce > Coupons.

So, actually that been partially solved.