Edit Address Bullet Blank

Hi @craigmckee ,

Thanks for reaching out!

In order for us to have a better understanding of what you are experiencing, please can you share a screenshot of what you currently see on your end?

Snipboard.io can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

Additionally, please can you share a copy of your sites System Status Report which can be found by navigating to WooCommerce → Status. Select Get system report and then Copy for support.

Once you have this, please share the results in your response here.

Cheers!

Hi,

Thanks for the reply. Please see my screenshot here – https://snipboard.io/imBytz.jpg and this is my status report:

WordPress Environment

WordPress address (URL): https://schoolpolicytracker.co.uk
Site address (URL): https://schoolpolicytracker.co.uk
WC Version: 7.4.0
REST API Version: ?</img> 7.4.0
WC Blocks Version: ?</img> 9.4.3
Action Scheduler Version: ?</img> 3.5.4
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_GB
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.85.0
OpenSSL/3.0.8

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

WC Database Version: 7.4.0
WC Database Prefix: cps_
Total Database Size: 75.87MB
Database Data Size: 66.44MB
Database Index Size: 9.43MB
cps_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
cps_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
cps_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_woocommerce_order_itemmeta: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
cps_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
cps_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_actionscheduler_actions: Data: 1.31MB + Index: 0.70MB + Engine InnoDB
cps_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_actionscheduler_logs: Data: 0.36MB + Index: 0.31MB + Engine InnoDB
cps_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_cli_csv_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_comments: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
cps_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
cps_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
cps_e_submissions: Data: 0.06MB + Index: 0.27MB + Engine InnoDB
cps_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
cps_e_submissions_values: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
cps_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
cps_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_import_detail_log: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
cps_import_log_detail: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_import_postID: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_mb_relationships: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
cps_options: Data: 13.28MB + Index: 0.14MB + Engine InnoDB
cps_pmpro_discount_codes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
cps_pmpro_discount_codes_levels: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_pmpro_discount_codes_uses: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_pmpro_memberships_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_pmpro_memberships_pages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_pmpro_memberships_users: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
cps_pmpro_membership_levelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_pmpro_membership_levels: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
cps_pmpro_membership_ordermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_pmpro_membership_orders: Data: 0.02MB + Index: 0.20MB + Engine InnoDB
cps_pmxe_exports: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
cps_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
cps_pmxe_posts: Data: 0.45MB + Index: 0.00MB + Engine InnoDB
cps_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_pmxi_imports: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
cps_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_postmeta: Data: 17.30MB + Index: 3.67MB + Engine InnoDB
cps_posts: Data: 29.13MB + Index: 0.98MB + Engine InnoDB
cps_rafflepress_contestants: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_rafflepress_entries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_rafflepress_giveaways: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_rafflepress_polls: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_rank_math_analytics_ga: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
cps_rank_math_analytics_inspections: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
cps_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_sgs_log_events: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
cps_sgs_log_visitors: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
cps_sib_model_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_sib_model_country: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_sib_model_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_sib_model_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
cps_smackcsv_file_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_smackuci_events: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
cps_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_ultimate_csv_importer_acf_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_ultimate_csv_importer_mappingtemplate: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
cps_ultimate_csv_importer_media: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_ultimate_csv_importer_shortcode_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_ultimate_post_entries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_usermeta: Data: 0.28MB + Index: 0.28MB + Engine InnoDB
cps_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
cps_wappo_appointments: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
cps_wappo_calendars: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wappo_calendar_service: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_wappo_clients: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_wappo_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wappo_jobs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_wappo_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wappo_logs: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
cps_wappo_migrations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wappo_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_wappo_order_price: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
cps_wappo_prices: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wappo_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wappo_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wappo_service_location: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_wappo_statuses: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
cps_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
cps_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
cps_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
cps_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
cps_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
cps_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_wpam_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wpam_affiliates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wpam_affiliates_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wpam_creatives: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wpam_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wpam_impressions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wpam_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wpam_paypal_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wpam_tracking_tokens: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wpam_tracking_tokens_purchase_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wpam_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wpdatacharts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wpdatatables: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wpdatatables_columns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wpdatatables_rows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wpdatatable_1: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wp_phpmyadmin_extension__errors_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cps_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cps_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

acf-field: 4
acf-field-group: 2
attachment: 1642
cookielawinfo: 6
custom_css: 2
e-landing-page: 1
elementor_library: 9
mb-post-type: 1
meta-box: 1
nav_menu_item: 15
page: 26
policy: 4804
post: 2
product: 1
shop_coupon: 13
shop_order: 111
shop_order_refund: 2
wappointment: 1
wp_block: 7
wp_global_styles: 3
wpforms: 1

Security

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

Active Plugins (35)

Gravity Forms: by Gravity Forms – 2.4.20
Advanced Custom Fields PRO: by Elliot Condon – 5.8.0
WP Affiliate Manager: by wp.insider
wpaffiliatemgr – 2.9.18

Code Snippets: by Code Snippets Pro – 3.2.2
CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.8
Elementor Pro: by Elementor.com – 3.10.3
Elementor: by Elementor.com – 3.11.1
Flexible Checkout Fields: by WP Desk – 3.5.4
Gravity Forms User Registration Add-On: by Gravity Forms – 4.6
Hide Admin Bar From Front End: by Ankit Panchal – 3.5.1
Invoice Gateway For WooCommerce: by Rymera Web Co – 1.1.1
Login Logout Menu: by WPBrigade – 1.4.0
Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue: by Sendinblue – 3.1.57
MB Frontend Submission: by MetaBox.io – 10.0.1
Meta Box AIO: by MetaBox.io – 1.16.4
Meta Box: by MetaBox.io – 5.6.16
Nav Menu Roles: by Kathy Darling – 2.1.2
Print-O-Matic: by twinpictures – 2.1.9
Rank Math SEO PRO: by Rank Math – 3.0.29
Rank Math SEO: by Rank Math – 1.0.108
SiteGround Optimizer: by SiteGround – 7.3.0
SiteGround Security: by SiteGround – 1.4.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.24

User Role Editor: by Vladimir Garagulya – 4.63.2
User Switching: by John Blackbourn & contributors – 1.7.0
Wappointment: by Wappointment – 2.4.13
WooCommerce Google Analytics Integration: by WooCommerce – 1.6.1
WooCommerce Payments: by Automattic – 5.4.0
WooCommerce Product Add-ons: by WooCommerce – 5.0.0
Sendinblue - WooCommerce Email Marketing: by Sendinblue – 3.0.4
WooCommerce: by Automattic – 7.4.0
WP All Export: by Soflyy – 1.3.9
WP Crontrol: by John Blackbourn & contributors – 1.15.1
WP Menu Cart: by WP Overnight – 2.13.1
WP Ultimate CSV Importer: by Smackcoders – 7.4

Inactive Plugins (4)

Change wp-admin login: by Nuno Morais Sarmento – 1.1.2
Export User Data: by Q Studio – 2.2.6
WordPress Importer: by wordpressdotorg – 0.8
WP Rollback: by GiveWP.com – 1.7.3

Settings

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #2 - /shop/
Basket: #3 - /cart/
Checkout: #4 - /checkout/
My account: #627 - /my-account/
Terms and conditions: #6589 - /subscription-terms-and-conditions/

Theme

Name: Hello Elementor Child
Version: 1.0.1
Author URL: https://elementor.com/
Child Theme: ?</img>
Parent Theme Name: Hello Elementor
Parent Theme Version: 2.6.1
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ?</img>

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ?</img> Next scheduled: 2023-02-22 17:15:44 +00:00
Options: ?</img>
Notes: 69
Onboarding: completed

WooCommerce Payments

Version: 5.4.0
Connected to WPCOM: Yes
Blog ID: 209670825
Account ID: acct_1LWfQn2ERzIY56Oh

Action Scheduler

Complete: 1,735
Oldest: 2023-01-24 18:59:15 +0000
Newest: 2023-02-22 13:40:27 +0000

Failed: 19
Oldest: 2022-09-16 06:49:17 +0100
Newest: 2023-02-21 08:49:42 +0000

Pending: 2
Oldest: 2023-02-22 23:50:40 +0000
Newest: 2023-02-28 20:25:14 +0000

Status report information

Generated at: 2023-02-22 13:40:55 +00:00
`

Hi @craigmckee ,

Thanks for sharing your System Status Report, it definitely provides clarity on this!

As per your status report, I am able to see that your site is in English (UK), correct?

Kindly note that this is a known issue, and you can view the open bug report on GitHub?here.

I’d suggest subscribing to?the Github issue?so that you can stay up to date on any changes as they happen ??

Hope this helps!

Any idea when a fix will be rolled out?

Hi @craigmckee ,

While we don’t have an ETA on the fix, you can see the most relevant current update here. As per the comment there, the translation update for?en_GB has been made but is awaiting approval from the translation team.

Cheers!

That has worked, I just need to remember to delete it when the update is rolled out.