• Resolved sarahweb

    (@sarahweb)


    Has anyone has any reports from users that V3 recaptcha in Edge and Firefox are throwing errors – saying “please complete verification” – even though the V3 icon is showing on the page?

    Chrome was working but when trying firefox or edge is failed?

    seemingly just this morning

    have since switched to V2 and all are now working but was very odd!

    All up to date versions

    Sarah

    The page I need help with: [log in to see the link]

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  • Plugin Support Faisal Ahammad

    (@faisalahammad)

    Hi Sarah,

    It looks like you’re using reCAPTCHA v2 and v3 simultaneously on your website, which isn’t recommended. Please use only one of them to avoid conflicts. If you have a different plugin that uses v3, then try using v3 in Ninja Forms and delete the v2 field from the form.

    I’ve tried using Firefox on my macOS, and it worked fine, as shown in the screen recording below. This means I was unable to reproduce the issue. Please take a look and let me know if I’ve missed anything.

    If the issue persists, please reach out to our Customer Success team for further assistance. They can delve deeper into the problem and help ensure that you can download your form submissions smoothly.

    Regards
    Faisal

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