EDD not allowing multiple free DLs from same email

  • Resolved seogirl

    (@seogirl)


    8 months, 1 week ago

    My site isn’t public yet, and I’m in testing mode with EDD. My plan, to start, is offering free downloads. I’m in testing mode and the problem is after a free download, if I come back and want to download another thing, it rejects the transaction saying, “email is already in database.”

    It must be a setting I’m missing? Surely customers can come back and use the same email. Anyone?

    • This topic was modified 8 months, 1 week ago by seogirl. Reason: spelling
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  • Plugin Support Mihai Joldis

    (@misulicus)

    Hi @seogirl

    If you have the latest EDD core, (3.3.1) please go to Downloads > Settings > Payments > Checkout and see what “Customer Registration” is set to.

    Usually this error message means that the same email has made a download/purchase before and an account was created. If the customer comes back to the site they will need to log in first and then they could download freely.

Viewing 1 replies (of 1 total)
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