• Resolved seogirl

    (@seogirl)


    My site isn’t public yet, and I’m in testing mode with EDD. My plan, to start, is offering free downloads. I’m in testing mode and the problem is after a free download, if I come back and want to download another thing, it rejects the transaction saying, “email is already in database.”

    It must be a setting I’m missing? Surely customers can come back and use the same email. Anyone?

    • This topic was modified 8 months, 1 week ago by seogirl. Reason: spelling
Viewing 1 replies (of 1 total)
  • Plugin Support Mihai Joldis

    (@misulicus)

    Hi @seogirl

    If you have the latest EDD core, (3.3.1) please go to Downloads > Settings > Payments > Checkout and see what “Customer Registration” is set to.

    Usually this error message means that the same email has made a download/purchase before and an account was created. If the customer comes back to the site they will need to log in first and then they could download freely.

Viewing 1 replies (of 1 total)
  • The topic ‘EDD not allowing multiple free DLs from same email’ is closed to new replies.