Viewing 15 replies - 1 through 15 (of 15 total)
  • Thread Starter stacigh

    (@stacigh)

    Let me know if you need screens/videos or repro steps.

    Plugin Contributor Pippin Williamson

    (@mordauk)

    Can you check to see if there are any javascript errors present on the page?

    Thread Starter stacigh

    (@stacigh)

    Yeah there area couple:
    index.php?page=edd-about:51
    Consider using 'dppx' units instead of 'dpi', as in CSS 'dpi' means dots-per-CSS-inch, not dots-per-physical-inch, so does not correspond to the actual 'dpi' of a screen. In media query expression: only screen and (-webkit-min-device-pixel-ratio: 2), only screen and (min-resolution: 144dpi)
    and

    index.php?page=edd-about:1
    Consider using 'dppx' units instead of 'dpi', as in CSS 'dpi' means dots-per-CSS-inch, not dots-per-physical-inch, so does not correspond to the actual 'dpi' of a screen. In media query expression: print, not all, (-webkit-min-device-pixel-ratio: 1.25), (min-resolution: 120dpi)

    Thread Starter stacigh

    (@stacigh)

    I’m also getting this error but it doesn’t tell me from where:

    event.returnValue is deprecated. Please use the standard event.preventDefault() instead.

    Plugin Contributor Pippin Williamson

    (@mordauk)

    Those are generic errors coming from jQuery loaded by WordPress core, not EDD.

    Do any additional errors popup when you try and click “Update” or when you try and add a new menu link?

    Thread Starter stacigh

    (@stacigh)

    It just spins the wheels and goes nowhere. Or, in the case of the menu, it acts like it adds a new menu item but it’s nowhere to be found. And as soon as I deactivated EDD everything started working again.

    Plugin Contributor Pippin Williamson

    (@mordauk)

    Can you post your Downloads > System Info for me?

    Thread Starter stacigh

    (@stacigh)

    THAT is genius. Yes. Here it is.

    ### Begin System Info ###

    ## Please include this information when posting support requests ##

    Multisite: No

    SITE_URL: https://www.aworkofcarte.com
    HOME_URL: https://www.aworkofcarte.com

    EDD Version: 1.9.8
    Upgraded From: 1.9.8
    WordPress Version: 3.9
    Permalink Structure: /%year%/%monthnum%/%postname%/
    Active Theme: A Work of Carte 1.0.0

    Test Mode Enabled: No
    Ajax Enabled: Yes
    Guest Checkout Enabled: Yes
    Symlinks Enabled: No

    Checkout is: Valid
    Checkout Page: https://www.aworkofcarte.com/checkout/
    Success Page: https://www.aworkofcarte.com/checkout/purchase-confirmation/
    Failure Page: https://www.aworkofcarte.com/checkout/transaction-failed/
    Downloads slug: /downloads

    Taxes Enabled: No
    Taxes After Discounts: No
    Tax Rate: 0%
    Country / State Rates:
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, abandoned, active, inactive, spam

    Platform: Apple
    Browser Name: Chrome
    Browser Version: 34.0.1847.116
    User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
    c OS X 10_9_2) AppleWebKit/537.3
    6 (KHTML, like Gecko) Chrome/34.
    0.1847.116 Safari/537.36

    PHP Version: 5.3.27
    MySQL Version: 5.1.73-cll
    Web Server Info: Apache

    WordPress Memory Limit: 40MB
    PHP Safe Mode: No
    PHP Memory Limit: 256M
    PHP Upload Max Size: 10M
    PHP Post Max Size: 10M
    PHP Upload Max Filesize: 10M
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    PHP Arg Separator: &
    PHP Allow URL File Open: Yes
    WP_DEBUG: Disabled

    WP Table Prefix: Length: 14 Status: Acceptable

    Show On Front: posts
    Page On Front: (#0)
    Page For Posts: (#0)

    WP Remote Post: wp_remote_post() works

    Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /tmp
    Use Cookies: On
    Use Only Cookies: On

    DISPLAY ERRORS: On (1)
    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.
    SOAP Client: Your server has the SOAP Client enabled.
    SUHOSIN: Your server does not have SUHOSIN installed.

    TEMPLATES:

    ACTIVE PLUGINS:

    Akismet: 3.0.0
    Easy Digital Downloads: 1.9.8
    Elegant Themes Updater: 1.0
    Internal Linking for Scheduled Posts: 1.01
    Jetpack by WordPress.com: 2.9.3
    MailChimp for WordPress Lite: 1.5.8
    Ninja Forms: 2.6.1
    Pinterest “Pin It” Button Lite: 2.0.3
    Pretty Pinterest Pins: 1.2
    Simple Share Buttons Adder: 3.9
    StarBox: 2.1.0
    Taxonomy List Widget: 1.1.2
    Types – Complete Solution for Custom Fields and Types: 1.5.5
    VaultPress: 1.5.7
    WordPress Editorial Calendar: 3.1
    WordPress SEO: 1.5.2.7
    WP Smush.it: 1.6.5.4
    Yet Another Related Posts Plugin: 4.1.2
    ### End System Info ###

    Thread Starter stacigh

    (@stacigh)

    My theme is a custom build of Divi by Elegant Themes. But it’s just CSS edits mostly.

    Plugin Contributor Pippin Williamson

    (@mordauk)

    Would you be able to switch to the default Twenty Twelve theme for me? We know that there is a conflict when EDD is active, but we don’t yet know why that conflict happens. It’s possible it’s a conflict between EDD and the theme or one of the other plugins. Let’s rule out the theme first.

    Thread Starter stacigh

    (@stacigh)

    Sure thing. It’s activated.

    Plugin Contributor Pippin Williamson

    (@mordauk)

    You’ll have to check for me, it’s not something I can check for you since it’s in the admin side of things ??

    Thread Starter stacigh

    (@stacigh)

    Well there’s my derp moment for the day.

    It’s the theme. Everything’s working as expected.

    Thread Starter stacigh

    (@stacigh)

    Thanks for your help. I’ll let Elegant Themes know about the issue.

    Plugin Contributor Pippin Williamson

    (@mordauk)

    Glad to hear it!

Viewing 15 replies - 1 through 15 (of 15 total)
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