Hi there!
This is Nancy from Ecwid Customer Care Team.
You have recently left us feedback. Thank you for this, we really appreciate your input! I see that you aren’t as happy as you could be with our service. We really appreciate any of your feedback so let me address it.
Basically, we have four plans: 1 free one and 3 paid ones. Each plan has a set of features, and you can find them at https://www.ecwid.com/pricing
Our goal is to provide a fully-featured online store on all plans including a Free plan. So, everyone can start selling without paying. That’s why we offer a permanent Free plan subscription with a basic set of features allowing merchants to launch a fully functional store for free.
In case you need any feature of our paid plans, you need to upgrade your account.
By the way, you are free to ask for our help with any questions. The plan that your Ecwid account is on doesn’t matter. We’re happy to help all of our clients! So if you need help, please contact us at [email protected]
Best regards,
Ecwid Customer Care Team
