Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    I’ve inspected your site. The issue is caused by invalid document markup.

    Please inspect the source code of your page. It starts with:

    <style>
    .cleanprint-exclude {
    display:none;
    }
    </style>
    	<!--div id="content"-->
    	<div class="row" >
    					<!doctype html>

    and ends with

    </body>
    </html>				</div> <!-- end #main -->
    
    			</div> <!-- end #content -->

    Apparently, the doctype tag should be the first tag in the code. Also, no div should wrap the html and body tags.

    This issue causes the problems with responsiveness (Ecwid needs valid doctype to be able to properly adapt the layout to the given screen size). Also, invalid markup could cause the other layout troubles you discovered.

    Please correct the markup (I think you can do it in the header/footer files) and check again. if the issue persists, please let me know, I will help.

    Thanks.

    Thread Starter michaelpon12

    (@michaelpon12)

    Thanks for replying! you were right the doctype tag causes the responsiveness I adjust the doctype about the shop page so it loads before anything else.

    Thread Starter michaelpon12

    (@michaelpon12)

    one more thing I noticed that the “Your account” page is broken when going on mobile. is it built responsively or not because I change my theme to the default theme “Twenty Fourteen” but its just the same as my custom theme.

    > one more thing I noticed that the “Your account” page is broken when going on mobile.

    Sorry for that. There are still a few pages that that are not fully optimized for mobile devices in Ecwid — we’ll fix it in one of the future updates. Adjustment of the ‘My account’ page layout is a part of this task.

    Thread Starter michaelpon12

    (@michaelpon12)

    ok thanks!

    Plugin Support ecwid_team

    (@ecwid_team)

    Hello michaelpon12 and everyone,

    We have released an update for Ecwid which includes the responsive design for the orders page in Ecwid storefronts for your customers.

    Please check it and let us know if you experience any issues.
    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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