Ecwid missing on my admin dashboard

Hello! This is Macy, Ecwid by Lightspeed Customer Care team.
I am very sorry that you don’t see the Ecwid Admin in the WordPress Dashboard. Please try checking the following:

• Is the Ecwid plugin activated in the WordPress account > Plugins > Ecwid? If it is deactivated, please click the Activate link next to it.
• Please click on the user icon in the top right corner of the screen > scroll down to the Ecwid Storesection > make sure that “Allow this user to access your store’s control panel and change settings” checkbox is marked. Screenshot: https://ecwid.d.pr/i/5uEt8r
• If you don’t see the Ecwid Storesection on this page, please send a link to your WordPress website to [email protected].
• If the plugin is activated and the “Allow this user to access your store’s control panel and change settings” checkbox is marked, please send a link to your WordPress website and a screenshot from the WordPress Dashboard with the missing Ecwid tab to [email protected].

In the meantime, you can access your Ecwid account and manage the store by logging into the account from my.ecwid.com.
I hope that helps! Please reply to the message if questions arise.

Thank YOU! I didn’t know there was a checkbox to allow user to access store. I’ve had this store for many years. Curious is something new?

Thanks!

Thank you for the reply!
The feature was introduced back in November 2023. If a WordPress user shouldn’t be able to access your Ecwid account, you can limit their access in WordPress Dashboard > Users > Edit user > scroll down to find the ‘Ecwid Control Panel Access’ option.
We informed users about the update in the WordPress Ecwid plugin changelog via this link: Ecwid WordPress Plugin Changelog
Our Help Center has a section where we publish news about all recently released features and improvements to existing ones: What’s new. You can find the update about customizing store access on WordPress in this article: Customize store access on WordPress for your employees.

 Let me know if further questions arise!