Ecommerce transactions not being registered

  • Resolved juansirito

    (@juansirito)


    2 years, 12 months ago

    Hello.
    I have set up the GA plugin for Woocommerce and enabled it and everything is set up in the GA end but no transactions are appearing.
    I can see the other steps in the enhanced ecommerce Shopping Behaviour reports (product view, add to cart, even checkout behaviour) but no transactions.
    The plugin has been installed and active for several days and I know there have been orders in that time. I don’t have any other pluggins for analytics, I’m tracking everything with the Woocommerce Analytics Integration Pluggin.
    Below a copy of my system report. Would appreciate the help. Thank you.

    
### WordPress Environment ###

WordPress address (URL): https://testingforcovid.ca
Site address (URL): https://testingforcovid.ca
WC Version: 6.2.1
REST API Version: ? 6.2.1
WC Blocks Version: ? 6.7.3
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.1.0
Log Directory Writable: ?
WP Version: 5.9.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.2.1
WC Database Prefix: thx_
Total Database Size: 10.39MB
Database Data Size: 8.39MB
Database Index Size: 2.00MB
thx_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
thx_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
thx_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
thx_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
thx_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
thx_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
thx_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
thx_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
thx_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
thx_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
thx_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
thx_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
thx_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
thx_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
thx_actionscheduler_actions: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
thx_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
thx_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
thx_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
thx_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
thx_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
thx_ee_products_sync_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
thx_ee_product_sync_call: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
thx_ee_product_sync_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
thx_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
thx_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
thx_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
thx_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
thx_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
thx_options: Data: 4.05MB + Index: 0.19MB + Engine InnoDB
thx_postmeta: Data: 0.22MB + Index: 0.09MB + Engine InnoDB
thx_posts: Data: 2.45MB + Index: 0.06MB + Engine InnoDB
thx_sgs_log_events: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
thx_sgs_log_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
thx_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
thx_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
thx_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
thx_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
thx_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
thx_trustindex_google_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
thx_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
thx_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
thx_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
thx_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
thx_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
thx_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
thx_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
thx_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
thx_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
thx_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
thx_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
thx_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
thx_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
thx_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
thx_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
thx_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
thx_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
thx_wpforms_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
thx_wpforms_entry_fields: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
thx_wpforms_entry_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
thx_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
thx_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
thx_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 78
blocks: 9
customize_changeset: 35
nav_menu_item: 7
page: 17
post: 1
product: 5
revision: 123
shop_order: 10
wpcf7_contact_form: 5
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

Autocomplete WooCommerce Orders: by QuadLayers – 1.4.9
Canada Post Shipping For WooCommerce: by Small Fish Analytics Inc. – 2.9.5
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.3
Complianz - Terms and Conditions: by Really Simple Plugins – 1.0.14
Contact Form 7: by Takayuki Miyoshi – 5.5.5
Duplicate Page: by mndpsingh287 – 4.4.8
Google Listings and Ads: by WooCommerce – 1.11.1
Site Kit by Google: by Google – 1.69.0
Nextend Social Login: by Nextendweb – 3.1.4
SiteGround Optimizer: by SiteGround – 7.0.3
SiteGround Security: by SiteGround – 1.1.3
Thanks Redirect for WooCommerce: by Nitin Prakash – 3.0
Product Feed PRO for WooCommerce: by AdTribes.io – 11.3.6
WooCommerce Bambora Gateway: by SkyVerge – 2.4.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.8
WooCommerce: by Automattic – 6.2.1
SiteGround Central: by SiteGround – 2.0.3
WP File Manager: by mndpsingh287 – 7.1.4
Widgets for Google Reviews: by Trustindex.io  – 8.1
WPForms: by WPForms – 1.6.3.1
YITH WooCommerce Wishlist: by YITH – 3.6.0

### Inactive Plugins (1) ###

Copy & Delete Posts: by Copy Delete Posts – 1.2.7

### Settings ###

API Enabled: ?
Force SSL: –
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #5 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.13.1
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

### Bambora Credit Cards ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Action Scheduler ###

Complete: 171
Oldest: 2022-02-11 23:27:39 +0000
Newest: 2022-03-06 13:17:46 +0000

Pending: 4
Oldest: 2022-03-07 01:49:45 +0000
Newest: 2022-03-10 12:20:26 +0000

### Status report information ###

Generated at: 2022-03-06 13:31:44 +00:00

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @juansirito,

    Thanks for the details and the status report. Looks like you have two Google Analytics plugins.

    i.e Site Kit by Google: by Google – 1.69.0 and WooCommerce Analyticts.
    Could you use only one plugin i.e WooCommerce Analytics. It’s possible that the code from both the plugins is conflicting with one another. You can test this for a few days and see if the e-commerce tracking works as expected.

    Do keep us posted on how this troubleshooting works out for you.

Viewing 1 replies (of 1 total)
  • The topic ‘Ecommerce transactions not being registered’ is closed to new replies.