Ecommerce Analytics Not Working Even After Installation

Hi Abhi,

Thank you for contacting us!

We did a quick look of your store & found that our plugin is working well on your store.

We request you to share view level access fo your analytics account at analytics2(at)tatvic(dot)com so we can troubleshoot the issue & help you to resolve the same.

Hope to hear you soon!

Thanks & Regards!

Hi, I have shared access to the analytics with the given email id.

Let me know if you find everything working correctly. Thanks

Hi Abhi,

Thank you for sharing access with us!

We did a quick look of your analytics account as well as your store & found the following outcomes:

1. Implementation is done well in your analytics account.

2. found “Missing Analytics script” error on your store.

Screenshot: https://image.prntscr.com/image/fdf447d6a71b4a93ac5e956545456af0.png

Reason :

• The script is not being recognized since it contains the “text/rocketscript” as the script type instead of “text/javascript”.
• https://image.prntscr.com/image/f25dff158f5b4be8906ec8359de4b5bd.png

Solution :

We request you to remove the script type(i.e keep it as <script> only)

Additionally, we would like to learn, have you configured auto return for you Paypal settings?

If a user completes the transaction via a 3rd party payment gateway ( Eg. Paypal) and is not redirected back to your store’s thank you page, our plugin will not be able to send the transaction data.

To find the solution, we request you to go through the FAQ section of our plugin where we shared Paypal as well Woocommerce document for the same.

Get back to us once you have done with the changes.

Thanks & Regards!

Hi

I am running into same issue that no returning information from my website to google analytics. can i email you on the email mentioned above with my website details so you can help me sort this out please.

regards

Hi ammartist,

Thank you for reaching out to us!

Yes, you can share the details of your store (as well as the issue in detail) with us at analytics2(at)tatvic(dot)com; we’ll surely help you resolve the issue you’re facing.

Hope that helped!

Thanks & Regards ??

Hi,

I just sent the info.

Please let me know how it goes.

Hi,

already connected via email so closing thread. If you need further help with this, please feel free to re-open this thread.

Thanks & Regards!

• This reply was modified 7 years, 9 months ago by Conversios.