Easy updates manager not working

Hi,

Apologies for the delay

Is there any entry corresponding to the Woocommerce update captured in the EUM update logs. This update logs can be accessed via the Logs tab on the EUM plugin. Normally, if EUM has captured the update an update log entry of Woocommerce should be listed in there and you can click the Stack Trace link text to show more information about the update. Could you let us know what’s written in there?

Thanks
Anthon

Hello,

I am sorry I did not see your response. I checked the log file as requested and there is nothing there. No data. I deleted and reinstalled again and the same issue remains. Thank you for your assistance.

Hi,

Apologies for the delay

Does it only happen to Woocommerce plugin?, Is your website hosted on a managed WordPress hosting?, if yes, you might want to look at the backend panel on your hosting side and see if automatic update for plugins (in this case WooCommerce) setting is enabled or not. If there are no update logs captured for the Woocommerce plugin being presented on the Update Logs tab, it’s likely the update was performed from outside your website.

Thanks
Anthon

Thank you for your reply.  No website is not hosted on a Woocommerce platform.  I have another site on same server and plugin works fine. Configuration is the same for both.  I have tried  unistalling and reinstalling.  Same problem.   Thanks.

Show quoted text

Hi,

Could you please send us your site information? This information can be fetched via the WordPress site health tool, the menu is located under the “Tools” menu

Once you’re on the site health page, click the Info tab

and copy your site information to clipboard by clicking on the Copy site info to clipboard button (as shown above), and then paste the information here

Thanks
Anthon

I went to Site Health as instructed however there is no “Info” tab. I did find the following.

Background updates ensure that WordPress can auto-update if a security update is released for the version you are currently using.

• Passed?No version control systems were detected.
• Passed?Your installation of WordPress does not require FTP credentials to perform updates.
• Passed?All of your WordPress files are writable.
• Error?WordPress security and maintenance releases are blocked by the?allow_minor_auto_core_updates?filter.

Site health is showing updates are blocked but this means nothing. Website updates plugins etc. whenever they are available. As I mentioned previously, I have 2 websites hosted by the same company. Setup for Easy Updates plugin are identical. One works perfectly and the other is not working. Thanks.

Version is 9.0.18 which was updated a day or two ago even though the plugin is configured not to auto update.

Its been 5 days and no response? Should I delete Easy Updates and look elsewhere?

Hi,

Apologies for the delay, could you please let us know what hosting provider you use for the webiste, also what plugins are installed and active on the website including PHP mu-plugin files that are located in the wp-content/mu-plugins directory. It’d be more easier to get this information from the Site Health tools.

Thanks
Anthon

Both websites are using the same server, same plugins, same woocommerce version. Both sites are identical other than the URL. One site Easy Updates is working. one is not. As I stated in a previously unanswered message please provide an email so I

can send website health information. Thank you.

Hi,

According to WordPress forum rules we have to deal with all requests relating to the free plugin in this forum. We are not allowed to provide an email or to ask you to contact us (it’s there rules not ours).

We need to follow these rules to stay in the WordPress repository and to continue to provide the free versions of our plugins.

You expect people to buy your product when your support is so poor? Obviously I have learned a lesson! It shouldn’t take 3 weeks to resolve an issue. Franklly I’m glad I spent nothing with you!!