EASY TOC Doesn’t Render when Divi Machine is active

  • I recently opened a ticket with Divi Machine and they stated that my issue was not the only one reported and suggested I open a ticket with Easy Toc as well.

    My issue:

    As soon as I activate Divi Engine on my local website all table of contents on any page disappear. I get NO console errors at all ON THE FRONT END. The table of contents simply does not render.

    This site is running the divi theme.

    When in the divi builder I do get this error.

    “Component registration failed: et_pb_de_mach_archive_loop already registered
    register @ bundle.js?ver=4.21.0:2”

    I did create a video of the issue:
    https://drive.google.com/file/d/1KGnuMC8gSAIgZCHyk92KfjC7qbbxvrkM/view?usp=sharing

    Local install so I cannot provide a link for you.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Author Magazine3

    (@magazine3)

    Hi, Sorry for the inconvenience caused you. Can you plese let us know, Issue persist after the specific update or did you change anything recently? So that we will check the issue accordingly and assist you to fix the issue immediately.

    Thread Starter jman1200mk2

    (@jman1200mk2)

    The site is in development. All I did was install Divi Machine and the Table of contents would not be visible from the moment it was installed.

    Plugin Author Magazine3

    (@magazine3)

    Hi, Thank you for sharing the info, We will test the issue at our end. Also, Kindly please share the URL of the thread which you have opened in the Divi machine So that we will analyze the issue and assist you to fix the issue.

    Thread Starter jman1200mk2

    (@jman1200mk2)

    They use Atlassian for bug tracking. I went to the URL of my support ticket in a private browser window and it wanted me to log in. I am not sure that this issue is publicly viewable.

    I gave you all the same information I have provided to you. The only thing that they said was to also open a ticket with you regarding the issue.

    It would be wonderful if you would contact their support team and work this out rather than me being the intermediary.

    Thank you very much.

    Plugin Author Magazine3

    (@magazine3)

    Hi, Sure. Can you please kindly share with us the list of plugins and the theme which you are using at your end? Also, the screenshots of your TOC dashboard settings setup, So that we will examine the issue by analyzing the info and assist you to fix the issue immediately.

    Thread Starter jman1200mk2

    (@jman1200mk2)

    Attached. I deactivated everything else though to see if there was an additional plugin conflict and nothing improved. I only have Easy TOC, ACF Pro and Divi Engine activated.

    Thank you!

    https://drive.google.com/file/d/16_JIO3PYZqQWUGxk6dMKqOLXVEVhmOTu/view?usp=sharing

    https://drive.google.com/file/d/1FnIBkRvzt8dCeacHraM6_DE4EeoiEfxj/view?usp=sharing

    https://drive.google.com/file/d/1wQ0JXEdbpkNBZ-OpLAf9-vk488AB95PS/view?usp=sharing

    Plugin Author Magazine3

    (@magazine3)

    Hi, Thank you so much for the info. We will check this scenario by examining the issue and assist you in fixing the problem immediately to resolve it.

    Thread Starter jman1200mk2

    (@jman1200mk2)

    One detail I guess I did not include was implementation. I am using the shortcode to implement my TOC’s inside of a text or code module on the page.

    Plugin Author Magazine3

    (@magazine3)

    Hi, Can you please let us know, Are you using WP 6.2.1 version? If yes, can you please update to WP 6.2.2 and check whether the issue is gone or not, and let us know back the response? So that we will analyze the issue and assist you to fix the issue.?

    Thread Starter jman1200mk2

    (@jman1200mk2)

    I was already on version 6.2.2 – I re-installed 6.2.2 just to be sure and the error persists.

    Plugin Author Magazine3

    (@magazine3)

    Hi, Kindly please go through the help and support setting of the TOC if possible.

    Thread Starter jman1200mk2

    (@jman1200mk2)

    I am sorry, I do not understand the comment about going through the help and support settings. I have looked through all the help and support settings for the plugin, toggled and saved anything that I thought may give me different results and nothing changes, no TOC ever displays.

    What is the status on the solution for this error? It has been 1 week and 4 days since it was originally reported?

    If you do not think that there will be a solution, please let me know today so that I can start to look for a replacement solution.

    Thank you.

    Plugin Author Magazine3

    (@magazine3)

    Hi, We are sorry for the inconvenience, If possible, Can you please kindly make the sample test URL of the issue and share it with us once? So that we will go through the issue and assist you in fixing the issue immediately.

    Thread Starter jman1200mk2

    (@jman1200mk2)

    I was able to get this to work by using another TOC plugin. This ticket can be closed.

    Plugin Author Magazine3

    (@magazine3)

    Hi, We are here to assist you with this. Kindly make the temporary test URL if possible, So that we will look into the issue by analyzing it. We tried to reproduce the issue on our end but we are unable to see the issue. So kindly help us to debug the issue.

Viewing 15 replies - 1 through 15 (of 17 total)
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