E_ERROR

  • Hello, no problem to install the plugin but when I try to open the plugin I have this error:

    A critical error has occurred on this site. Please check your site’s admin email inbox for more information.

    Learn more about debugging WordPress.

    What I receive by email :

    Details of the error
    ======================
    An error of type E_ERROR was caused in line 256 of the file /var/www/xxxxxxxx/wp-content/plugins/tiktok-for-business/mapi/Tt4b_Mapi_Class.php. Error message: Uncaught Error: Call to undefined function as_has_scheduled_action() in /var/www/xxxxxxxx/wp-content/plugins/tiktok-for-business/mapi/Tt4b_Mapi_Class.php:256
    Stack trace:
    #0 /var/www/xxxxxxxx/wp-content/plugins/tiktok-for-business/admin/Tt4b_Menu_Class.php(120): Tt4b_Mapi_Class->fetch_eligibility()
    #1 /var/www/xxxxxxxx/wp-includes/class-wp-hook.php(307): Tt4b_Menu_Class::tt4b_admin_menu_main(”)
    #2 /var/www/xxxxxxxx/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(”, Array)
    #3 /var/www/xxxxxxxx/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
    #4 /var/www/xxxxxxxx/wp-admin/admin.php(259): do_action(‘marketing_page_…’)
    #5 {main}
    thrown

    If you are looking for help with this issue, you may be asked for the following information:
    WordPress version 6.0.3
    Current theme: Metro (version 2.1)
    Current extension: TikTok (version 1.0.9)
    PHP version 7.1.33-39+0~20210701.57+debian10~1.gbp1cdf2c`

Viewing 1 replies (of 1 total)
  • Plugin Contributor TikTok

    (@tiktokforbusiness)

    @bose01 Thank you for reaching out and providing detailed information about the error you received. It appears that there is a conflict with another Plugin you have installed on your website. Our development team may need more information to debug the exact Plugin/code that is conflicting.

    Please provide more information about your issue via TikTok for Business support system so that we can investigate.

    To submit a customer support ticket directly with TikTok follow these instructions
    * Go to the TikTok Support Channel: TikTok for Business Support
    * Login with your TikTok for Business Account credentials (In order to submit a customer support ticket, you must have a TikTok for Business account)
    * Select the the eCommerce Integration and choose “WooCommerce” as the Commerce Platform
    * Include the following information if possible:
    – System status report (WooCommerce > Status > System status)
    – Server Logs that show where the code execution failed

    Thanks in advance!

Viewing 1 replies (of 1 total)
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