E2PDF turning images 90°

  • Resolved davidf112

    (@davidf112)


    2 years, 2 months ago

    Hello,
    i use E2PDF pro with forminator.
    I set up, in the template, a page where an UPLOAD field in the forminator form is displayed as an image. When you’re from mobile, a picture is taken with the camera and is uploaded, the PDF displays the picture turned by 90°.

    This doesn’t happen with uploaded images from PC, nor screenshots from the phone. It happens only when you upload a picture taken with the camera. This happens on every device i had access too, tablets and smartphones. The only smartphone that doesn’t give this error in the image uploaded (the image results in the right rotation angle in the PDF) is a Huawei P20 phone.

    I even tried multiple camera apps, and the results are always the same.

    Can you help?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Oleksandr

    (@oleksandrz)

    Hi,

    Does the image which is saved under submission showing as turned by 90°? If so, unfortunately, you need to contact Forminator directly as we don’t handle forms submission functionality and E2Pdf must output the image exactly as it was saved by Forminator.

    If not, can you please share the URL to a such image?

    We remain at your service.

    Thread Starter davidf112

    (@davidf112)

    The uploaded image, wich comes attached to the e-mail, results turned at the right angle when displayed in the form compiled results.

    I can give you a link to one of the saved PDFs.
    EDIT: Removed link

    • This reply was modified 2 years, 2 months ago by davidf112.
    Plugin Author Oleksandr

    (@oleksandrz)

    Unfortunately, we need the link directly to the image which is saved under your Forminator Forms Submission so we can test it from our side as we currently can’t replicate the issue on our side.

    Maybe you can try to submit test entry on our demo website?: https://demo.e2pdf.com/forminator-forms/

    Thread Starter davidf112

    (@davidf112)

    I just tried your demo, and in the PDF the image is turned by 90° as it happens to my form. (the picture of the note block was vertical when taken, and was displayed vertical after the upload in the field)

    The ID of the submit is “New Form Entry #516”, and the pdf is linked here.
    EDIT: Removed link

    • This reply was modified 2 years, 2 months ago by davidf112.
    Plugin Author Oleksandr

    (@oleksandrz)

    Thank you. Yes, it seems a bug. We are currently reviewing the issue and we will let you know as soon as get any update.

    We remain at your service.

    Thread Starter davidf112

    (@davidf112)

    Thank you, can’t wait for it to be fixed! It was driving me crazy ??

    Plugin Author Oleksandr

    (@oleksandrz)

    Hi,

    It has been released an update to the RC version (1.18.05) which must contain a hot-fix for the described issue. You can follow the steps in the current topic to update the plugin to the latest RC version: https://e2pdf.com/support/desk/how-to-update-plugin-to-rc-release-candidate-version-from-e2pdf-com

    Let us know please if it will be any issues after the update.

    We remain at your service.

    Thread Starter davidf112

    (@davidf112)

    Updated, the issue has been solved and it seems to work fine. Thank you!

Viewing 8 replies - 1 through 8 (of 8 total)
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