E-Mail reminder

  • Although this has been asked several times here in the forum, there is apparently still no way to send a reminder e-mail, e.g. 24 hours before the appointment.
    As far as I know, there is only the option via SMS, which in turn requires the customer’s mobile number and incurs additional costs.

    However, this would be a desirable feature, which was also requested by our customer using your great plugin.

    Are there any plans to include this in one of the next releases or is it possible that we can implement this feature ourselves using hooks?

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @mumbomedia, sorry for the late reply. There is such option inside Extension plugin (https://easy-appointments.com/) to send Mail reminder and SMS. You can also set follow up email for example asking for feedback from customer etc.

    Best regards,

    Nikola

    Thread Starter mumbomedia

    (@mumbomedia)

    Happy new year.

    Sorry for the late reply.
    I had holiday until yesterday.
    I think we have the extension already installed.
    Beside Easy Appointments (Version 3.12.6) there is also Easy Appointments Connect (Version 1.2.0) installed.
    Is this the extension you mean?

    If so I don’t find the setting page for it.
    On the Setting page I only see editor for the content of the status email e.g. confirmed . I don’t see anything related to reminder.

    • This reply was modified 2 months ago by mumbomedia.

    hi, yes Extension version is installed. Inside Admin part Connect (beta) > Notifications page. There select Mail as notification provider.

    best regards

    Nikola

    Thread Starter mumbomedia

    (@mumbomedia)

    On top of “Connect [Beta]” I only see Google Cal, iCalendar, Messages, Paypal and Woocommerce.
    I believe you mean “Messages” should be clicked.
    There I can choose “Build-in Mail [MAIL] as Message Provider.
    If I understand it correctly the fields “Phone field”, “Send from” and “Country number” are ignored when “Message Provider” is set to use “Build-in Mail [MAIL]”, so it doesn’t matter what is selected for “Phone field”. The other fields are blank by default and imho shouldn’t be changed.
    On “Message Template” I think I have to click on “Reminder” and setup the email content as desired.
    “Send to” should be set to “Customer” because they should be reminded of their appointment.
    Because this should be done 24 hours before the appointment, I also think I have to select this value for “Send message reminder”.
    “Follow Up Message” should imho set to off and “limit message per Month” should be 0 as it is set to as default.

    I also think if not already done a cronjob have to be setup calling wp-cron.php.

    Am I correct?

    Thread Starter mumbomedia

    (@mumbomedia)

    Although I’ve set this up, no reminder is being sent.

    Please have a look at this screenshot.

    Any idea why the reminder email is not sent?

Viewing 5 replies - 1 through 5 (of 5 total)
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