E-mail problems

I’m having the same problem with hotmail.co.uk addresse

Phillip

Problem appears to have resolved itself, however emails appear in junk folder and not inbox

Phillip

Phillip, if you are sending emails from [email protected] and expect them to reach a user at [email protected], you MUST send through Yahoo’s SMTP server (with authentication), not some random SMTP server.

Same for you Ann-Christine. If you are sending emails from [email protected] and expect them to reach a user at [email protected], you MUST send them through smtp.live.com (with authentication), not some random SMTP server.

If either of you are sending emails from a custom domain, [email protected], then it’s a little more complicated. You must sent through an SMTP server that you have approved through an SPF record on your domain, not some random SMTP server that you have not approved.

I don′t think that we use som random SMTP server.

We have an e-mail adress [email protected]
and the site is hosted at a webhotell called Loopia.

In the Event Manager – the e-mail settings is

SMTP host is smtp.vasterastradgard.se

PS It is only the adresses with hotmail.com and outlook.com that is a problem.
all others function fine.

but do you want it to work for some addresses or all addresses?

No SPF record:

Jasons-MacBook-Pro:~ jasonhendriks$ dig txt smtp.vasterastradgard.se
; <<>> DiG 9.8.3-P1 <<>> txt smtp.vasterastradgard.se
;; Got answer:
;; QUESTION SECTION:
;smtp.vasterastradgard.se.	IN	TXT

We want it to work f?r all adresses, including hotmail and outlook.

I think you’ll need to follow Jason’s advice and add an SPF record to your DNS records. That might be something you’ll need to contact your web hosting company about.

OK, I don′t understand what a SPF record is but I will contact my hosting company tomorrow and se what they can do.

@ann-christine, I can send an email FROM [email protected] as easily as you can. In the Spam/virus world, that’s known as forging the sender address. An SPF record prevents forgery by telling the world which SMTP server is authorized to send mail on behalf of the domain.

Hotmail is likely rejecting your email because there is no SPF record authorizing smtp.vasterastradgard.se to send email on behalf of vasterastradgard.se.

Thank you all. The problem is solved with your excellent advice.

Hmm.. it’s possibly fixed…

Jasons-Mac-Pro:~ jasonhendriks$ dig txt vasterastradgard.se

;; QUESTION SECTION:
;vasterastradgard.se.		IN	TXT

;; ANSWER SECTION:
vasterastradgard.se.	299	IN	TXT	"v=spf1 include:kundspf.loopia.se -all"

Assuming 194.9.94.72 (smtp.vasterastradgard.se) sends to hotmail via 194.9.94.115 (smtp.outgoing.loopia.se), or 194.9.94.3, or 194.9.94.78. If you have similar problems in the future, look at the “received” email headers in any email your system sends out.