E-mail notifications incorrectly sent

  • Resolved muleque

    (@muleque)


    4 years, 4 months ago

    Hi there,
    During my testorders I recognized, that the email notifications are not sent correctly.
    E.g. when payment option is “Direct Bank Transfer” the status is set to “on-hold” and the according “on-hold” message should be sent to the customer. However, the test-customer receives a “order-confirmation” mail. This incorrect beahvior is confirmed by a mail logging plugin.
    I enabled all emails in my settings.
    Any suggestions?

    Woocommerce status report:

    
### WordPress Environment ###

WordPress address (URL): https://hilde-regional.at
Site address (URL): https://hilde-regional.at
WC Version: 4.7.0
REST API Version: ? 4.7.0
WC Blocks Version: ? 3.6.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.3
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.1.33-nmm1 - Wir empfehlen
PHP Version 7.2 oder h?her für mehr Leistung und Sicherheit zu verwenden. So aktualisierst du deine PHP-Version

PHP Post Max Size: 200 MB
PHP Time Limit: 30
PHP Max Input Vars: 3000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.28-nmm1-log
Max Upload Size: 200 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.4.0
WC Database Prefix: q053r_
Datenbank-Gesamtgr??e: 22.38MB
Datenbank-Datengr??e: 20.19MB
Datenbank-Indexgr??e: 2.19MB
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q053r_usermeta: Daten: 0.09MB + Index: 0.02MB + Engine MyISAM
q053r_users: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
q053r_wcpdf_invoice_number: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
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q053r_wc_admin_note_actions: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
q053r_wc_category_lookup: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
q053r_wc_customer_lookup: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
q053r_wc_download_log: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
q053r_wc_order_coupon_lookup: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
q053r_wc_order_product_lookup: Daten: 0.01MB + Index: 0.02MB + Engine MyISAM
q053r_wc_order_stats: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
q053r_wc_order_tax_lookup: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
q053r_wc_product_meta_lookup: Daten: 0.05MB + Index: 0.06MB + Engine MyISAM
q053r_wc_reserved_stock: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
q053r_wc_tax_rate_classes: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
q053r_wc_webhooks: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
q053r_woocommerce_gzd_dhl_labelmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
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q053r_woocommerce_gzd_shipping_providermeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
q053r_woodmart_wishlists: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
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q053r_wpmailsmtp_tasks_meta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
q053r_wpml_mails: Daten: 0.02MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 550
cms_block: 76
customize_changeset: 5
mc4wp-form: 1
nav_menu_item: 115
page: 138
portfolio: 9
post: 10
product: 228
product_variation: 33
revision: 310
shop_coupon: 2
shop_order: 52
shop_order_refund: 1
woodmart_sidebar: 2
woodmart_slide: 38
wpcf7_contact_form: 7

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (15) ###

Contact Form 7: von Takayuki Miyoshi – 5.3
Duplicator: von Snap Creek – 1.3.38
WPBakery Page Builder: von Michael M - WPBakery.com – 6.2.0
Loco Translate: von Tim Whitlock – 2.4.4
MC4WP: Mailchimp for WordPress: von ibericode – 4.8.1
Slider Revolution: von ThemePunch – 6.2.12
Safe SVG: von Daryll Doyle – 1.9.9
UpdraftPlus – Sichern/Wiederherstellen: von UpdraftPlus.Com
DavidAnderson – 1.16.34

WPC Product Bundles for WooCommerce: von WPClever.net – 5.3.6 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.7.0 getestet
Stripe For WooCommerce: von Payment Plugins
[email protected] – 3.2.7

Germanized für WooCommerce: von vendidero – 3.2.3 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.7.0 getestet
WooCommerce PDF Invoices & Packing Slips: von Ewout Fernhout – 2.7.1
WooCommerce: von Automattic – 4.7.0
Woodmart Core: von  – 1.0.26
WP Mail Logging: von MailPoet – 1.9.7

### Inactive Plugins (3) ###

Akismet Anti-Spam: von Automattic – 4.1.7
Antispam Bee: von pluginkollektiv – 2.9.2
WP Mail SMTP: von WPForms – 2.3.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop-Basis: #8 - /shop/
Warenkorb: #9 - /cart/
Kasse: #10 - /checkout/
Mein Konto: #11 - /mein-konto/
Allgemeine Gesch?ftsbedingungen: #4148 - /agb/

### Theme ###

Name: Woodmart Child
Version: 1.0.0
Author URL: https://xtemos.com
Child Theme: ?
Parent Theme Name: Woodmart
Parent Theme Version: 5.3.3
Parent Theme Author URL: https://themeforest.net/user/xtemos
WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart-child/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart-child/woocommerce/emails/customer-completed-order.php
woodmart-child/woocommerce/emails/customer-new-account.php
woodmart-child/woocommerce/emails/customer-on-hold-order.php
woodmart-child/woocommerce/emails/customer-processing-order.php
woodmart-child/woocommerce/emails/customer-reset-password.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

### Action Scheduler ###

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Oldest: 2020-10-15 21:53:53 +0200
Newest: 2020-11-14 18:03:32 +0100

Ausstehend: 1
Oldest: 2020-11-14 21:05:48 +0100
Newest: 2020-11-14 21:05:48 +0100
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    I just tested this out on my site, and the on-hold email was generated correctly – https://d.pr/i/cDpY9D

    First, please make a backup of your site, then head to WooCommerce> Status> Tools, and update the WooCommerce database.

    If that doesn’t fix the issue, then it’s time to look for conflicts. To test, first, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

    Best,

    Ross

    Thread Starter muleque

    (@muleque)

    Thanks for the tip. I identified the germanized plugin as causing the issue. But what now? everything is up do date. Probably open a thread in the germanized section?

    Best
    Muleque

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi Muleque,

    Thanks for the tip. I identified the germanized plugin as causing the issue. But what now? everything is up do date. Probably open a thread in the germanized section?

    Great sleuthing! Yes, you’ll want to get in touch with the developers of the Germanized plugin to see if they have an update or patch for you.

    I’m going to mark this thread as resolved, but feel free free to open a new on if you have any other questions!

    Best,

    Ross

Viewing 3 replies - 1 through 3 (of 3 total)
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