E-mail Issues

  • Resolved Janica

    (@janica)


    7 years, 11 months ago

    Hi,

    i’ve been using you’re plugin without any problem, but since this last update, I can not access the email settings in the general forms panel (inside a form i’m able to reach ’em).
    And the e-mail that is sent/previewed with the summary of the entry doesn’t show all the characters, only the initial letter/number of the data submitted in every field.

    Do you have any idea why this is happening?

    thank you very much,
    Janica

Viewing 5 replies - 1 through 5 (of 5 total)

  • I’m having the same issue as Janica with the email that is sent with the summary of the entry not displaying all of the characters but only the initial letter/number of data submitted in every field. This happened after I updated to version 1.4.7. Any patch or suggestions to fix this?

    Thread Starter Janica

    (@janica)

    Hi,

    Still no chance to check this, please?
    In the meantime I experimented and if one enters all the %field_slugs% and not use {summary}, the email is sent with the complete information. It’s a temporary workaround @jenphil2242

    But the general email settings are still not working, no error is displayed in the console, don’t know what kind of information could i provide to help..

    thank you,

    The single letter issue has been reported here:

    https://github.com/CalderaWP/Caldera-Forms/issues/1027

    If you could add your comments to that, it might help.

    Hi there,

    Thanks for using Caldera Forms. This looks like a specific support request – just so you know, do not offer support for Caldera Forms via this board. You might get help from the power users on here, but the channel to get support from us directly is to open a support ticket at https://CalderaWP.com/support. Through that form, someone from our team will follow up about this issue within 1 business day.

    Please note that to use our support form, you must have an active license for any Caldera Forms add-on (https://calderawp.com/caldera-forms-add-ons/) or a support license (https://calderawp.com/support/#priority-support).

    Sorry about the hassle, and thanks for understanding that this is separate channel allows us to ensure that we are able to continue to develop great products for you.

    Thread Starter Janica

    (@janica)

    I’m gonna close this topic because no support is gonna be provided without a license.

    Just updating the status of this question before so: the e-mail bug concerning the summary tag only showing the first letter of each field was solved with the update to version 1.4.8.

    The email settings panel still remains unaccessible. Gonna try to report it in github.

    thank you to everyone who took their time to reply,

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘E-mail Issues’ is closed to new replies.