E-mail encryption decoding freeze

  • Resolved Oligraph

    (@midway88)


    2 years, 2 months ago

    I have freshly installed version 6.1 of the Cleantalk plugin. All other plugins, theme etc including WordPress are up-to-date. Now when a user tries to decode the scrambled e-mail-address the procedure hangs and the address is not being unveiled. See attached screenshot.

    https://ibb.co/v3tgF9G
    https://ibb.co/Y8Nzt2L

    Any idea why this happens? Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello @midway88

    I’ve tested the email decoding on your website with different browsers and devices. I can confirm that the option works as intended for me. Could you, please refresh the page (press Ctrl + F5) and try again?

    If the problem still persists, please let me know your browser. Also, open the browser console (press F12) and try to decode the email. Then check if there are any errors in the console.

    Plugin Support amagsumov

    (@amagsumov)

    Hello,

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

    Thread Starter Oligraph

    (@midway88)

    Sorry, I replied to the email message I got, not here. I am still having issues with CleanTalk. I will start new topics, thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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