E-Mail-Encoder: Can’t finish SSL decryption

  • Resolved laura@nnax

    (@lmeinecke)


    1 week, 4 days ago

    We get this message:
    E-Mail-Encoder: Can’t finish SSL decryption, backtrace: openssl_decrypt(): IV passed is only 4 bytes long, cipher expects an IV of precisely 16 bytes, padding with \0

    Can you help?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support katereji

    (@katereji)

    Hello.

    I can’t be sure, but I think I found your CleanTalk account. All sites have old plugin version installed. Could you please check that the Anti-Spam plugin is up to date on all your websites?

    If the issгe still persists after updating, we’d like to know the conditions under which the error occurs so we can reproduce it.

    Thread Starter laura@nnax

    (@lmeinecke)

    Hello!

    The current plugin version on the website is 6.52. And it is not directly an error, but more a notification on the overview page of the settings. However, it is permanently displayed.

    Plugin Support katereji

    (@katereji)

    Thank you. Could you please reach out to our support team in our Private Ticket system so we can gather some more information from you concerning this issue: https://cleantalk.org/my/support/open?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System:?https://cleantalk.org/my/support/open.

Viewing 4 replies - 1 through 4 (of 4 total)
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