E Check Places Order “on hold” status FOREVER.

  • Resolved everincreasingfreedom

    (@everincreasingfreedom)


    6 years, 10 months ago

    Hello – I am running woocommerce with your paypal express check out extension – Thank you! I’ve noticed that when a customer chooses to pay with an e-check, the status changes from “pending” to “on hold”. That status is then not updated once the e-check clears. (I know it has cleared by following the link to the paypal transaction & seeing the updated status.) This leaves my customers order in an “on hold” status and never dumps down to my shipping software – shipstation. So, my customer does not get his/her product. I would like it if there were a way that the status could be updated or if there is a way to NOT ALLOW customers to use e-checks. Thoughts?

    Here is a screen shot showing the order notes. I refunded the customer at her request b/c the order had not shipped after such a long time.
    https://drive.google.com/file/d/1Q4kRKndv8K3ccS_YYTx_Vg6tNEBMOica/view?usp=sharing

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