During change of bank account, money was not forwarded

Dear WordPress Team, we are selling our hamburgers via your platform using Stripe for severall years, now this august 2024 we had to change our bank account. After i inserted the new bank account details NO payouts took place anymore. The problem was that the new bank account had to be verified, it took as long time until October to finalize this. During the complete time, our customers orderd Burgers and they payed for them, but the money never reached us. I thought it will be paid afterwards, when the new account is verified, but still nothing arrived from all the weeks in between the time of changing and verification. What can be done. We would need the money on the old bank account (finishing on 4061).

Best regards,

Milestone

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4<br>testimonial: 11<br>wp_global_styles: 1<br>wpcf7_contact_form: 2<br><br>### Security ###<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ?<br><br>### Active Plugins (23) ###<br><br>Antispam Bee: por pluginkollektiv – 2.11.5<br>Better Search Replace: por WP Engine – 1.4.7<br>Builder Button Pro: por Themify – 1.2.3<br>Builder Image Pro: por Themify – 1.2.5<br>Builder Maps Pro: por Themify – 1.2.8<br>Builder Slider Pro: por Themify – 1.2.5<br>Contact Form 7: por Takayuki Miyoshi – 5.8<br>Contact Form CFDB7: por Arshid – 1.2.6.7<br>Duplicate Page: por mndpsingh287 – 4.5.2<br>Google Listings and Ads: por WooCommerce – 2.5.2<br>Jetpack: por Automattic – 12.4.1<br>MailPoet: por MailPoet – 4.23.0<br>BizPrint Print Manager for WooCommerce: por BizSwoop una marca de CPF Concepts<br>LLC – 4.6.1<br><br>Really Simple SSL: por Really Simple Plugins – 7.0.8<br>Five Star Restaurant Reservations - WordPress Booking Plugin: por FiveStarPlugins – 2.6.11<br>Themify Portfolio Post: 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Ver: Cómo crear un tema hijo<br><br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: –<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br><br>Disabled Features: minified-js<br>new-product-management-experience<br>product-variation-management<br>settings<br>async-product-editor-category-field<br><br>Daily Cron: ? Next scheduled: 2024-11-20 11:21:31 +01:00<br>Options: ?<br>Notes: 170<br>Onboarding: completed<br><br>### WooCommerce Payments ###<br><br>Version: 6.4.0<br>Connected to WPCOM: Si<br>Blog ID: 209670651<br>Account ID: acct_1LX3tr2HOVhj0w9Y<br><br>### MailPoet ###<br><br>Sending Method: PHPMail<br>Send all site's emails with: El método de envío por defecto de WordPress (por defecto)<br>Task Scheduler method: Action Scheduler<br>Cron ping URL: https://www.milestone-restaurant.com?mailpoet_router&endpoint=cron_daemon&action=ping<br><br>### Action Scheduler ###<br><br>Cancelada: 1<br>Oldest: 2024-10-29 14:23:10 +0100<br>Newest: 2024-10-29 14:23:10 +0100<br><br>Completo: 5.362<br>Oldest: 2024-10-19 23:12:57 +0200<br>Newest: 2024-11-19 22:01:44 +0100<br><br>Fallida: 1<br>Oldest: 2024-09-03 01:29:35 +0200<br>Newest: 2024-09-03 01:29:35 +0200<br><br>Pendiente: 3<br>Oldest: 2024-11-19 22:03:44 +0100<br>Newest: 2024-11-20 10:45:35 +0100<br><br><br>### Status report information ###<br><br>Generated at: 2024-11-19 22:02:56 +01:00<br>

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