Duplicator deleted nearly all my files!

  • Resolved jugibur

    (@jugibur)


    9 months, 3 weeks ago

    Hi, since the last update I noticed that Duplicator keeps deleting all my WordPress files and also my manually added ones! This happend local and on a live server.
    I have been using the plugin for many years and therefore have experience with it. When backing up, I have always selected “Database only” so that none of the files in my WordPress directory should be touched when restoring.
    Please check for yourself, I use the light version without any special options (except using the secure filename for the installer).
    Thanks a lot!

    A screenshot can be found here:
    https://www.picoly.de/screenshot-duplicator-wp-folder.jpeg

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @jugibur,

    We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in www.remarpro.com forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

    Thread Starter jugibur

    (@jugibur)

    Thank you, I have written an e-mail via the support form.

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi?@jugibur,

    Thanks for your understanding.

    If you don’t mind, I may mark this topic as resolved as we are already in touch in another support ticket.

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @jugibur,

    I’m closing this support topic for inactivity. Please don’t hesitate to contact us in a Support Topic if you need any help with Duplicator.

    Thanks! 

Viewing 4 replies - 1 through 4 (of 4 total)
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