Duplicating Orders and Line Items Inside Orders

  • Resolved strongtyer

    (@strongtyer)


    3 years, 2 months ago

    I am having a similar issue as others have mentioned. The plugin is extremely buggy. On almost every order we are getting duplicates of the order inside WooCommerce > Orders that end up going to cancelled since payment can’t process. Some orders have items that get duplicated multiple times so the order is not even right. What can be done to resolve this and how soon can we expect a new release that fixes the bugs?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @strongtyer

    Thank you for reaching out to us. The issue you are experiencing concerning the duplicate orders is known to us and should be fixed in our next release (1.6.0) that is currently being tested for release.
    The issue you mentioned concerning duplicate products appearing in order was so far not been identified and we would like to further investigate this.

    Would you be willing to provide us with more details on what is happening when the products get duplicated in an order? Are there any similar circumstances when this happens? Have you been able to reproduce the issue? Can you share your system report with us? If you rather not share these types of details on a public forum, you can also open a service desk ticket with us via these instructions: https://paypal.inpsyde.com/docs/request-support/

    This link can also be linked if you want to test the beta version of our next release to verify the fix for the duplicate orders. Just link this thread to the ticket if you choose to open one.

    Kind regards,
    Joost

    Thread Starter strongtyer

    (@strongtyer)

    I sent a message to support and submitting the info you requested.

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hi @strongtyer,

    I have received and responded to your message on our Service Desk.

    For other people reading this thread: the duplicate order issue should be resolved in our next release (version 1.6.0) that is currently being tested for release.
    Marking this thread as resolved.

    Kind regards,
    Joost

    Thread Starter strongtyer

    (@strongtyer)

    Thank you for the reply @joostvandevijver. I haven’t received your confirmation from the service desk. Should that have come to my email?

    Do you have a rough estimate for when the next release will be launched?

    • This reply was modified 3 years, 2 months ago by strongtyer.
    • This reply was modified 3 years, 2 months ago by strongtyer.
    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @strongtyer

    I have replied to the ticket you opened with us 4 days ago and sent you a package that should provide a workaround. Yes, you should receive this via email. I will send another update on that ticket to see if you get it after I have sent this.

    The release should most likely take place within 2 weeks, but we are relying on other companies in order to make that a reality, so I can’t promise anything.

    Kind regards,
    Joost

    Thread Starter strongtyer

    (@strongtyer)

    I am not getting the email replies for the ticket. Can you confirm which email is associated with it. I hope it’s not misspelt.

    EDIT: I found it. It went to spam this time. I didn’t’ see the others.

    • This reply was modified 3 years, 1 month ago by strongtyer.
Viewing 6 replies - 1 through 6 (of 6 total)
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