Duplicating files to infinity loophole

  • Resolved dreamsoft

    (@dreamsoft)


    11 months, 1 week ago

    Hello,

    One cPanel account was growing disk space to infinity, passed 30 GB with just 40 total images in media library, and your plugin was always showing that there is Woocommerce regeneration in progress (but was not, nothing was changed on this website).

    When looking into the server, I saw that there is an infinite (or a lot of them) folder structure like /wp-content/ewww/image-backup/ewww/image-backup/ewww/image-backup/ewww/image-backup/ewww/image-backup/ewww/image-backup and so on, didn’t find an end to it while browsing via FTP or cPanel file manager.

    Why is this happening? seems like a bug. Because it is duplicating these folders, the disk size never stopped growing until I disabled the plugin and all the space was freed (the account was actually using less than 1 GB)

    Advanced mode was enabled, resize, convert to Webp. I have 130 website using your plugin, it happened only to two of them, nothing special about their settings or environment.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support adamewww

    (@adamewww)

    Hi,

    I haven’t come across anything with a duplicate image issues such as this. Generally our plugin doesn’t create any new content (except WebP), it works with what is there. So it may be that what you are seeing is something regenerating thumbnails repeatedly and our plugin letting you know it’s doing so?

    However, as you mention disabling the plugin stops it then perhaps there is a bug in the backup option with regeneration like that. Without being able to see it in action it’s going to be hard to nail it down. Can you contact us directly at https://ewww.io/contact-us/ and send over the system info from the support tab of the plugin settings, please?

    Thread Starter dreamsoft

    (@dreamsoft)

    I have sent all the info and debug. thank you

    Plugin Support adamewww

    (@adamewww)

    Resolving this issue as a fix was released in 7.2.3! If you have any other issues, please feel free to open another thread.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Duplicating files to infinity loophole’ is closed to new replies.