Duplicates text in email

  • Hi Kadence Support Team,

    With your app enabled unfortunately, our emails are not how we like them.

    We have a system that every order gets first checked before we agree to fulfill it even if the customer already paid for it. So in the first email the customer receives we let him/her know that.

    The text goes like this…

    “”””””

    Hello Julien,

    Please allow us some time to examine your order individually before confirming it and giving you a more precise delivery period. This process includes production scheduling and may therefore take up to several days.

    Your order details are shown below. We advise you to check all details immediately for correctness and completeness and let us know any errors by return mail.

    Please set your spam filters that e-mails from our domain bite.guitars are delivered to your inbox. You may want to ask Google to show you the way around your mail app’s filter settings, that word on the tip of your tongue is “whitelist”.

    Below we also insert our General Terms & Conditions for your reference.

    “””””””

    In the first attachment you see an email of an order where the whole text is missing. (Deposit Paid via Paypal)

    In the second attachment you see an email of an order (BankTransfer) where the text is there but the added text (reference below) in reference to the payment method banktransfer is in there twice:

    “”””””

    Please transfer the purchase amount to our bank account as soon as possible, your order will be reserved for 7 days.

    Our bank details
    Account Name: BITE Guitars Maderthaner
    Bank: Raiffeisen
    Account Number: 7591886
    IBAN: AT70 3200 0000 0759 1886
    BIC: RLNWATWW
    Payment reference: #9477
    “”””””

    Hope you can help me with this!

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hey,
    It sounds like you are overriding the email templates. Can you go to woocommerce > status and scroll down to template overrides. There you can see, make sure you are not overriding email templates. Or if you are then you need to control them separately from this plugin.

    Ben

    Thread Starter Raphael Stolz

    (@idonyclothing)

    Okay, thanks! I will look into it.

    Regards,
    Raphael

Viewing 2 replies - 1 through 2 (of 2 total)
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