Duplicated Purchase event

Hi @2dose123 ,

I understand the trouble duplicate Purchase events can cause for your tracking and data reporting. It seems there’s likely an issue where events are getting sent twice. To check, please head to your WooCommerce settings and check a couple of things:

1. Go to WooCommerce > Settings > Integration. Ensure that you only have one Facebook Pixel ID entered and double-check there are no additional plugins or code snippets that might be sending event data to Facebook.
2. If you are using a Facebook for WooCommerce extension, verify it’s up to date, as outdated versions can sometimes cause unexpected issues.

Please go through these steps and if the issue persists, please share a copy of your site’s System Status Report so we can check your site’s current setup. You can find it by going to WooCommerce → Status, then selecting “Get system report” and clicking “Copy for Support.”

Once you’ve done that, you can paste the text in here using the “<code>” block.

Looking forward to getting this sorted out.

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Hello,

I’m using Facebook for WooCommerce extension and is up to date. I don’t remember to put manually a Facebook pixel in the site. Can you please verify that for me?

Thank you!

Hi @2dose123 ,

Thanks for sharing the System Status Report. Based on my review, it’s good to see your WooCommerce version and Facebook for WooCommerce extension are both up to date, which is important for compatibility. However, the report doesn’t show explicit indicators of what might be causing the duplicated purchase events.

It might help to check the logs for any errors or notices related to the Facebook extension. You can find these in the ‘WooCommerce > Status > Logs’ section of your dashboard. If you see any relevant errors, these could guide us to the root of the issue.

Also, consider the potential server-side caching by LiteSpeed Cache, which might interfere with Facebook pixel tracking if not set up correctly. Verify that your caching rules are correctly configured to exclude checkout, cart, and my account pages to prevent caching-related issues.

I don’t remember to put manually a Facebook pixel in the site. Can you please verify that for me?

About this, if you’re uncertain whether you manually installed one, you don’t need to worry about that when using the Facebook for WooCommerce extension as it handles the integration for you.

It’s also good to check if you’ve followed the correct connection guide here: https://woocommerce.com/document/facebook-for-woocommerce/

Once you’ve checked the logs, caching rules, and the connection settings. Please let us know how it goes or if the issue persists.

Hello! Thank you for your support. The problem still persists. I found only one log from Facebook extension in the Logs section, I will paste it here:

2024-10-16T15:19:47+00:00 Notice Request
method: GET
uri: https://graph.facebook.com/v20.0/611172956902404?fields=name
user-agent: Facebook-for-WooCommerce/3.2.10 (WooCommerce/9.3.3; WordPress/6.6.2)
body:
duration: 0.40103s
CONTEXT: {"_legacy":true}
2024-10-16T15:19:47+00:00 Notice Response
code: 200
message: OK
body: {"name":"CocoToys - DepozitJucarii.ro - Catalog WooCommerce","id":"611172956902404"}
CONTEXT: {"_legacy":true}
2024-10-16T15:20:00+00:00 Notice Request
method: GET
uri: https://graph.facebook.com/v20.0/611172956902404?fields=name
user-agent: Facebook-for-WooCommerce/3.2.10 (WooCommerce/9.3.3; WordPress/6.6.2)
body:
duration: 0.38705s
CONTEXT: {"_legacy":true}
2024-10-16T15:20:00+00:00 Notice Response
code: 200
message: OK
body: {"name":"CocoToys - DepozitJucarii.ro - Catalog WooCommerce","id":"611172956902404"}
CONTEXT: {"_legacy":true}
2024-10-16T15:20:03+00:00 Notice Request
method: POST
uri: https://graph.facebook.com/v20.0/1706240112945465/events
user-agent: Facebook-for-WooCommerce/3.2.10 (WooCommerce/9.3.3; WordPress/6.6.2)
body: {"data":[{"action_source":"website","event_time":1729092003,"event_id":"d2f6e7fc-27ee-45f3-9d30-6f3db18fa385","event_source_url":"https:\/\/depozitjucarii.ro\/produs\/masinute-electrice-copii\/masinuta-electrica-de-epoca-mercedes-300s\/?attribute_pa_culoare=bej&gad_source=1&gclid=Cj0KCQjwyL24BhCtARIsALo0fSCPzFkP_ubHe_qpxHwrBvso2cXhlymJD4tExcDD6eS8zl_fRGp1h6AaAqhGEALw_wcB","custom_data":{"content_name":"Masinuta electrica de epoca Mercedes 300S","content_ids":"[\"LS618_9292\"]","content_type":"product_group","contents":"[{\"id\":\"LS618_9292\",\"quantity\":1}]","content_category":"Ma\u0219inu\u021be electrice","value":"1159.00","currency":"RON"},"user_data":{"client_ip_address":"212.93.150.13","client_user_agent":"Mozilla\/5.0 (Linux; Android 10; K) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/129.0.0.0 Mobile Safari\/537.36","fbc":"","fbp":""},"event_name":"ViewContent"}],"partner_agent":"woocommerce-9.3.3-3.2.10"}
duration: 0.40228s
CONTEXT: {"_legacy":true}
2024-10-16T15:20:03+00:00 Notice Response
code: 200
message: OK
body: {"events_received":1,"messages":[],"fbtrace_id":"A3tMbW3L39FaKr5zQrnnyNX"}
CONTEXT: {"_legacy":true}

By default, the My Account, Checkout, and Cart pages are automatically excluded from caching. I tested those pages, there are indeed excluded from caching. And with the LiteSpeed Cache disabled the problem still persist.

Thank you!

Hello 2dose123,

Thank you for your reply.

I checked your website’s source code and searched the word “pixel”.
I noticed there are two Pixel Codes added to your site.

This one appears to be added by the Facebook for WooCommerce plugin:

Then there is this one, which appears to be added manually.

Can you please check and confirm if there are multiple Facebook Pixel Codes?

Looking forward to your response. ??

Hello! Since we haven’t heard back, I’ll mark this case as resolved. We’re here and ready to assist whenever you’re ready to pick things up.