• Resolved asiayeswecan

    (@asiayeswecan)


    We have many duplicates of our products in the Facebook shop, some with incorrect information (no tax, wrong ID). Have tried resynching and clearing cash, same problem.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 16 through 20 (of 20 total)
  • Thread Starter asiayeswecan

    (@asiayeswecan)

    The bottle with wrong price is back

    Hey @asiayeswecan,

    Thank you for confirming this and for sharing the logs again. I’m afraid I must have missed the expiration of the logs, as I can’t see them at the moment.

    Since this has gone on a bit and I’m missing out on some necessary information here, would you please reach out to us directly so we can get some details more specific to your site – including the Facebook email address and Business Manager ID – and get this straightened out? Please make sure to mention this forum thread!

    *Note: I’m going to close this topic here so we can focus our efforts with you directly.

    Thanks,
    Marcus

    Thread Starter asiayeswecan

    (@asiayeswecan)

    Hi, I can’t submit the request from the WooCommerce I’ve purchased the plugin with because we are a marketing agency, not web developers.

    Thread Starter asiayeswecan

    (@asiayeswecan)

    I would rather repeat the procedure and create a snippi without expiration, otherwise please provide an email I can contact you at.

    Hi @asiayeswecan,

    Thank you for letting me know. You should be able to fill out the contact form without any kind of specific credentials, especially since this plugin doesn’t require a WooCommerce license ??

    If you are having trouble with that, you can also use [email protected].

    Would you please give that a try and let me know how it goes?

    Thanks,
    Marcus

Viewing 5 replies - 16 through 20 (of 20 total)
  • The topic ‘Duplicated Products in Facebook Catalogue’ is closed to new replies.