Duplicated order

  • Resolved Matteo

    (@reovero)


    8 months, 2 weeks ago

    Hi,
    After days of analysis, on the topic, database, server, code.
    We understood that the problem is created when the Woocommerce checkout form is mapped via the Iubenda Plugin.
    This happens on all the sites we manage (We are a web agency).

    So at the moment to resolve the matter, we have deactivated the Woocommerce form mapping from the Iubenda plugin configuration.

    To replicate this error you need to send the checkout form into error from Mobile (it doesn’t seem to do this on desktop).

    So for example:

    • Add a product to your cart
    • go to Woocommerce checkout
    • fill in all fields EXCEPT any mandatory field
    • click submit
      (the form will fail)
    • now fill in that field
    • click submit again
      (the form will not error but two IDENTICAL orders will be created)

    We tried this with payment method:

    • bank transfer
    • mark

    But we think it can also happen with Stripe or PayPal.

    Can you test and fix that?
    Thank you

Viewing 1 replies (of 1 total)
  • Plugin Support leonardoiub

    (@leonardotamion)

    Hello,

    thanks for your message.

    We received your request in our ticketing system and we’re managing it.

    Thanks again for your patience and have a nice day.

Viewing 1 replies (of 1 total)
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