Duplicate WooPayments Accounts on Same Email

  • Resolved Sipo

    (@bockeromislam)


    2 months, 4 weeks ago

    I’ve been using WooPayments for over a year, but recently my account was disconnected. When reconnecting, a new WooPayments Express account was created under the same email. Now I have two accounts, causing issues like:

    • Inability to access payout history or transactions.
    • Delayed payout schedule (7–14 days).

    Since these are Express accounts with limited settings in the Stripe dashboard, I need help removing the newly created account and reconnecting the original one. How can this be resolved?

Viewing 1 replies (of 1 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @bockeromislam

    Thank you for sharing the details of the issue you’re experiencing with your WooPayments accounts.

    To resolve this matter, we’ll need to take a closer look at your account setup. Since this involves sensitive account details, we kindly ask you to create a support ticket with us directly. This will allow us to assist you securely and efficiently.

    Once we receive your ticket, we’ll be able to investigate further and guide you through reconnecting the correct account and removing the duplicate.

    If you have any additional questions or need assistance creating the ticket, feel free to reply here, and we’ll guide you further.

    Looking forward to helping you resolve this!

Viewing 1 replies (of 1 total)
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