Duplicate transaction tracking with duracelltomi plugin

Hi @duracelltomi,

Thanks very much for the update – I’ve installed it but only had one order since. For this order the ‘received’ URL was only loaded once.

Should I still expect to see ‘received’ URLs loaded more than once sometimes, and therefore I need to wait for one of these before I can confirm the fix is successful?

thanks

David

• This reply was modified 5 years, 7 months ago by Miso.

Hi David,

Tracking of pageview is not blocked while users reload or re-visit the order received page but only one transaction should be tracked regardless of how many pageviews can be seen on the order received URL

Hi Tomi,

OK that’s what I thought.. I will keep an eye on the shop and as soon as I get a confirmation page with multiple pageviews (as this is the only time the problem occurred), I will let you know the result. It’s been a slow couple of weeks for orders unfortunately.

Hi Tomi,

It’s taken this long (and 21 orders) to get a duplicate view on an ‘order received’ page – the other 20 had single views, so it’s been happening much less often. Unfortunately though, this one order had the double counting problem on Google’s product performance page. I’ve been running version 1.10.1. Is maybe anything else I can look at about that specific site visitor, or try tweaking?

For what it’s worth, I updated my site to using the ‘custom’ container code placement and modified header template, rather than ‘footer of the page’. I did this just a few hours before this double-viewing occurred. But of course, correlation does not imply causation!

thanks

David