Duplicate tickets & duplicate emails

  • Resolved rgontech

    (@rgontech)


    1 year, 7 months ago

    A customer just notified me that when they purchase a ticket, they are getting two receipt emails, and two ticket emails. Also, the tickets show they purchased 2 tickets instead of one. Thankfully, they are only being charged for one ticket. When I check attendees, I see that for every one ticket, two are generated. Please help!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Atousa Najafi

    (@atousanajafi)

    Hi @rgontech,

    Are you using Stripe webhook?

    If yes, I should confirm it’s a bug in our plugin. We already created an internal bug ticket for this, and I added your case. Thanks for all the details. I will definitely pass it along to our devs.

    I am unable to provide an exact date or time estimate for when this bug will be fixed, but you’ll be notified when there are any updates.

    Again, thank you for your patience. Hang in there.

    Best,

    Atousa

    —

    Internal Bug Ticket Reference: ET-1792

    Thread Starter rgontech

    (@rgontech)

    Yes, I’m using Stripe. This is a major problem, as customers are getting double the tickets they paid for. Is there an update on this?

    Plugin Support Atousa Najafi

    (@atousanajafi)

    Hi @rgontech,

    We have no ETA for when this bug will be fixed, but you’ll be notified when there are any updates

    There is a workaround for the issue, and that is to deactivate the Stripe webhooks if you have the Stripe webhooks activated.?

    Best,

    Atousa

    Thread Starter rgontech

    (@rgontech)

    Can you provide the steps on how to deactivate Stripe web hooks?

    • This reply was modified 1 year, 6 months ago by rgontech.
    Plugin Support Darian

    (@d0153)

    Hi @rgontech

    Thanks for your message. Let me check with the team, and I’ll update you as soon as I hear back from them.

    In the meantime, let me know if you have further questions or concerns.

    Plugin Support Darian

    (@d0153)

    Hi @rgontech

    Thanks for patiently waiting.

    To deactivate Stripe Webhook, please log in to your Stripe Dashboard and proceed to Developers > Webhook. From there, you can select the Hosted endpoints that you want to deactivate and simply click on the three dots followed by the “Disable” link. If you prefer, you can also choose to delete them. It’s entirely up to you.

    See- https://share.zight.com/7KuX2bQL

    Let me know if you need any assistance along the way.

    Hello @rgontech,

    We’re back with some good news! This issue with when using webhook, purchasers receive double tickets, was fixed in the latest release of our plugins.

    Please update all our plugins to their latest versions to apply that fix to your site.

    As always, we recommend testing updates on a staging site first, but it should all be smooth sailing.

    I hope that helps.

    Plugin Support Darian

    (@d0153)

    Hi there,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

Viewing 8 replies - 1 through 8 (of 8 total)
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