Duplicate subscriptions

  • Resolved rosscoism

    (@rosscoism)


    2 years, 8 months ago

    We have just had our first members roll over to their second month.
    They have been charged twice with the same subscription ID’s.

    Any help would be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Mary Job

    (@mariaojob)

    Hi @rosscoism,

    Can you confirm a few questions to understand better what is happening?

    First thing:
    – Is it creating two separate orders on your site?
    – If yes, are those orders having different payment transaction IDs?
    – Are your users being charged twice by Stripe?

    We have seen when sites reconnection to Stripe can fix the problem.`

    You may also want to check and confirm if anything has changed with your caching. For example, it may be run by your hosting company. Membership pages and checkout should be “excluded” from the cache, please see our guide on this here: https://www.paidmembershipspro.com/documentation/advanced/caching/

    I await your reply.

    • This reply was modified 2 years, 8 months ago by Mary Job.
    • This reply was modified 2 years, 8 months ago by Mary Job.
Viewing 1 replies (of 1 total)
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