Duplicate post Paypal

  • Resolved mattsky89

    (@mattsky89)


    1 year, 3 months ago

    Hi, I’ve been having problems for a few days (on a customer’s store that doesn’t have to do with my paypal account) with orders paid with paypal. As in the example of the image linked below, order #12817 was created and paid correctly, but the system automatically created order #12818 with the same amount but awaiting payment and without shipping and billing data . Same thing for order #12822. Is the problem due to woocommerce or the paypal plugin?

    LINK IMAGE: https://ibb.co/SRSV736

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @mattsky89

    We understand you may be encountering issues following the recent update of our plugin. To rectify this, we have prepared a fix package designed to address the problem.
    Please download the package from the following link.

    After downloading, proceed to install this version of the plugin in your WordPress setup. This should overwrite the problematic version and help alleviate your issue. If the problem persists after installation – please let us know. A new update is just around the corner. In this forthcoming update, all the improvements from this package will be included.

    Should you encounter any other issues or if you require further assistance, please do not hesitate to reach out to us.

    Kind Regards,

    Krystian

    Thread Starter mattsky89

    (@mattsky89)

    Great! Thank you for your support.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    A new plugin update with the above-mentioned fix will be available to download for testing in the coming days. An official release of the update may happen in the following week.

    As the fix is on the way, I will mark this thread resolved. But if any questions remain, don’t hesitate to let us know. Your feedback is much appreciated! Thank you!

    Kind regards,
    Niklas

Viewing 3 replies - 1 through 3 (of 3 total)
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