Duplicate Payments For Subscription renewals

  • Resolved GDU

    (@gettingdownunder)


    2 years ago

    Hi team, my woocommerce subscription customers are being charged twice when their payments renew – Googling brought me to a GitHub thread here:

    https://github.com/Automattic/woocommerce-payments/issues/5615

    Just wondering if there is an interim fix. My concern is that I will be flooded with payment disputes when my customers start to notice (we are proactively reaching out to them now).

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter GDU

    (@gettingdownunder)

    Also, to add,. When we refund the duplicates, what happens to the fee WooCommerce charges when they process the duplicate debit? Is this also refunded, or am I paying that back? If the latter – How will this be refunded to me by me refunding my customers, I’m paying you 2 – 4% (depending on my customer’s location) for the privilege,

    Saif

    (@babylon1999)

    Hello @gettingdownunder,

    Thank you for the detailed explanation. The problem seems to be affecting version 5.5.0 , at the time being you can roll back to the previous version from here.

    I should note this bug was given high priority so hopefully, it will be fixed soon.

    As for the fees question, please email us at WooCommerce.com > MY profile > Support.

    Make sure to include a link to this thread so we know what has been done already.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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