Duplicate payments for Subscribers in Stripe

  • Resolved nitefire

    (@nitefire)


    6 months, 1 week ago

    Hi, I wonder if anyone can help wit duplicate payments.

    We recently migrated to a new server (to Kinsta from GoDaddy) and ever since the renewal payments for Subscribers on Stripe have been duplicated.

    Anyone else had this and if so, how did you fix it?

    Using all the latest WordPress 6.6.2 and Woocommerce plugins.
    WooCommerce Subscriptions Version 6.7.0
    WooCommerce Stripe Gateway Version 8.6.1
    Server running PHP version:?8.1.29.

    I checked the logs in Woocommerce > Status > and there are no errors.

    When I studied the duplicate transactions in Stripe, one was from the http of the website and the other was from https. So the source domain was the same, aside from one didn’t have the ‘s’ in https.


    Thank you.

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  • Thread Starter nitefire

    (@nitefire)

    ps: I spoke to Strip support and they said to talk to the WooCommerce Subscriptions support.

    It’s like the webhook is firing twice?

    Hi @nitefire,

    Thank you for reaching out.

    I understand you already reached out to Stripes’ support team, and they asked you to reach out to WooCommerce Subscriptions support.

    For reference, this particular forum is meant for general support with the core functionality of WooCommerce itself. In order to assist you further with the issue you’re facing with the : wc Subscriptions plugin, please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.

    We will be able to help you further there.

Viewing 2 replies - 1 through 2 (of 2 total)
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