• Resolved raoulhulsmans

    (@raoulhulsmans)


    When a customer orders something Woo creates a duplicate order with a different order number. One order is filled in with all the info the customer provided (name, address, email,…) but on that one the payment is in waiting. The second order is empty exempt for the products bought and that order is paied through my payment provider, Mollie.

    I contacted Mollie and my settings are correct and they say because the first order doesn’t have a Mollie ID they suspect it a Woo problem.

    All my plugins and themes are up-to-date and I disabled the shop page, my account page and cart page in my caching plugin.

    Status:

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Pagina heeft geen [woocommerce_cart] shortcode of het woocommerce/cart blok.<br>Afrekenen: ? Pagina heeft geen [woocommerce_checkout] shortcode of het woocommerce/checkout blok.<br>Mijn account: ? Pagina bevat niet de [woocommerce_my_account] shortcode.<br>Algemene voorwaarden: #3608 - /algemene-voorwaarden/ Theme<br><br>Name: Hello Elementor Child theme of hello-elementor<br>Version: 2.4.1<br>Author URL:<br>Child Theme: ?<br>Parent Theme Name: Hello Elementor<br>Parent Theme Version: 3.1.1<br>Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>WooCommerce Support: ? Templates<br><br>Overrides: hello-elementor-child-theme/woocommerce/emails/customer-completed-order.php<br>hello-elementor-child-theme/woocommerce/emails/customer-invoice.php<br>hello-elementor-child-theme/woocommerce/emails/customer-new-account.php<br>hello-elementor-child-theme/woocommerce/emails/customer-note.php<br>hello-elementor-child-theme/woocommerce/emails/customer-on-hold-order.php<br>hello-elementor-child-theme/woocommerce/emails/customer-processing-order.php<br>hello-elementor-child-theme/woocommerce/emails/customer-refunded-order.php<br>hello-elementor-child-theme/woocommerce/emails/customer-reset-password.php Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ? Next scheduled: 2024-11-08 13:02:43 +01:00<br>Options: ?<br>Notes: 132<br>Onboarding: completed Action Scheduler<br><br>Complete: 1.068<br>Oldest: 2024-11-03 18:22:39 +0100<br>Newest: 2024-11-08 11:41:03 +0100<br><br>Failed: 80<br>Oldest: 2022-09-22 10:28:11 +0200<br>Newest: 2024-11-05 12:46:01 +0100<br><br>Pending: 3<br>Oldest: 2024-11-09 10:16:32 +0100<br>Newest: 2024-11-29 17:30:09 +0100 Status report information<br><br>Generated at: 2024-11-08 12:14:12 +01:00<br>

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  • Plugin Support Reynier (a11n)

    (@reynierc)

    Hi @raoulhulsmans ,

    Thank you for providing the system status report and clear details about what you’re experiencing. I understand how confusing it can be when orders aren’t processing as expected, and it certainly sounds like you’ve been thorough with your setup and checks. After reviewing what you provided, I see no immediate red flags in the report regarding the duplicate order issue. However, a plugin or custom code snippet might be causing a conflict leading to the creation of duplicate orders.

    Let’s take some steps to diagnose the issue:
    (before doing the steps below, please backup your site or use a staging site to test if possible)

    1. Temporarily deactivate all plugins except for WooCommerce and Mollie Payments to see if the issue persists. If it stops, reactivate each plugin one by one to identify what’s causing it.
    2. If you have custom code snippets added via your theme or plugins like Code Snippets, review them to see if any might be related to order processing and test by disabling them temporarily.
    3. Check your WooCommerce System Status Logs (WooCommerce > Status > Logs) to inspect any relevant error logs that coincide with the timing of the orders.
    4. Review the ‘Action Scheduler’ section to address any failed actions, as they might interfere with the order process.
    5. Ensure there are no webhook conflicts under WooCommerce > Settings > Advanced > Webhooks.

    If these steps don’t resolve the issue or pinpoint the problem, please reach back with the results. Looking forward to getting this sorted out.

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