DUPLICATE ORDERS SEEN

  • Resolved chilliwax

    (@chilliwax)


    6 months ago

    We are suddenly seeing duplicate orders again when a customer pays for their items using debit/credit card. I think this has also occurred with paypal before but not certain of this.

    So what happens, is the customer is seeing a “Error processing checkout. Please try again.” message which makes the customer obviously think the order hasn’t gone through – BUT it has indeed completed – so the customer reorders again and again.

    This problem has been happening on an off for us now over the past at least 5 years and is highly frustrating to say the least! It seems to resolve itself after a while but then will come back a year or so later…We have just had a customer place the same order 5 times!!

    We only have two errors in our logs which appear to preceed the date the issue occured: –


    2024-05-19T01:34:07+00:00    Critical Uncaught Error: Call to a member function get() on null in /var/www/vhosts/alfredco.com/httpdocs/wp-content/plugins/woocommerce-rma-for-return-refund-and-exchange/common/class-rma-return-refund-exchange-for-woocommerce-pro-common.php:558 Additional context2024-05-19T06:00:23+00:00Critical Uncaught Error: Call to a member function get() on null in /var/www/vhosts/alfredco.com/httpdocs/wp-content/plugins/woocommerce-rma-for-return-refund-and-exchange/common/class-rma-return-refund-exchange-for-woocommerce-pro-common.php:558 Additional context

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  • Hey there! Thanks for contacting us. I’m happy to help you.

    I understand this is a frustrating situation, I assure you we will do out best to help you figure this out as soon as possible.

    The error you shared is related to the plugin woocommerce-rma-for-return-refund-and-exchange, I don’t think it is related, but we will keep it in mind.

    You mentioned this probably happened with PayPal before, to confirm, now it happened with a Stripe order, correct?

    Do you see any similarities between the orders this happened to? It can be similar address, products, same credit card company, etc.

    Can you please share a screenshot of the order notes on some those? Please remove any sensitive information before sharing it here. I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

    Here’s an example of what we need:

    https://snipboard.io/ga15Gu.jpg

    Can you also please share the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support so we can take a look?

    Looking forward to your reply.

    Have a wonderful day!

    Howdy ?? We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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