• Resolved asadmalik98

    (@asadmalik98)


    Hi there Team Woo,

    I am recently facing an issue of duplicate orders on my site rosh.com.pk and they are exact copies of the same order. Please help resolve this issue asap as I have incoming orders on my site. Here’s the log file of Woocommerce:

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See: How to create a child theme<br>WooCommerce Support: ? Templates<br><br>Overrides: porto/woocommerce/archive-product.php<br>porto/woocommerce/cart/cart-empty.php<br>porto/woocommerce/cart/cart-shipping.php<br>porto/woocommerce/cart/cart-totals.php<br>porto/woocommerce/cart/cart.php<br>porto/woocommerce/cart/cross-sells.php<br>porto/woocommerce/cart/mini-cart.php<br>porto/woocommerce/cart/proceed-to-checkout-button.php<br>porto/woocommerce/cart/shipping-calculator.php<br>porto/woocommerce/checkout/form-billing.php<br>porto/woocommerce/checkout/form-checkout.php<br>porto/woocommerce/checkout/form-coupon.php<br>porto/woocommerce/checkout/form-login.php<br>porto/woocommerce/checkout/form-pay.php<br>porto/woocommerce/checkout/form-shipping.php<br>porto/woocommerce/checkout/payment-method.php<br>porto/woocommerce/checkout/payment.php<br>porto/woocommerce/checkout/review-order.php<br>porto/woocommerce/checkout/thankyou.php<br>porto/woocommerce/content-product-cat.php<br>porto/woocommerce/content-product.php<br>porto/woocommerce/content-single-product.php<br>porto/woocommerce/content-widget-product.php<br>porto/woocommerce/global/form-login.php<br>porto/woocommerce/global/quantity-input.php<br>porto/woocommerce/global/wrapper-start.php<br>porto/woocommerce/loop/add-to-cart.php<br>porto/woocommerce/loop/header.php<br>porto/woocommerce/loop/loop-end.php<br>porto/woocommerce/loop/loop-start.php<br>porto/woocommerce/loop/no-products-found.php<br>porto/woocommerce/loop/orderby.php<br>porto/woocommerce/loop/pagination.php<br>porto/woocommerce/loop/rating.php<br>porto/woocommerce/loop/sale-flash.php<br>porto/woocommerce/myaccount/dashboard.php<br>porto/woocommerce/myaccount/downloads.php<br>porto/woocommerce/myaccount/form-add-payment-method.php<br>porto/woocommerce/myaccount/form-edit-account.php<br>porto/woocommerce/myaccount/form-edit-address.php<br>porto/woocommerce/myaccount/form-login.php<br>porto/woocommerce/myaccount/form-lost-password.php<br>porto/woocommerce/myaccount/form-reset-password.php<br>porto/woocommerce/myaccount/lost-password-confirmation.php<br>porto/woocommerce/myaccount/my-account.php<br>porto/woocommerce/myaccount/my-address.php<br>porto/woocommerce/myaccount/my-downloads.php<br>porto/woocommerce/myaccount/my-orders.php<br>porto/woocommerce/myaccount/navigation.php<br>porto/woocommerce/myaccount/orders.php<br>porto/woocommerce/myaccount/payment-methods.php<br>porto/woocommerce/myaccount/view-order.php<br>porto/woocommerce/order/form-tracking.php<br>porto/woocommerce/order/order-details-customer.php<br>porto/woocommerce/order/order-details.php<br>porto/woocommerce/order/order-downloads.php<br>porto/woocommerce/order/tracking.php<br>porto/woocommerce/single-product/add-to-cart/simple.php<br>porto/woocommerce/single-product/add-to-cart/variable.php<br>porto/woocommerce/single-product/meta.php<br>porto/woocommerce/single-product/product-attributes.php<br>porto/woocommerce/single-product/product-image.php<br>porto/woocommerce/single-product/product-thumbnails.php<br>porto/woocommerce/single-product/rating.php<br>porto/woocommerce/single-product/related.php<br>porto/woocommerce/single-product/review-meta.php<br>porto/woocommerce/single-product/review-rating.php<br>porto/woocommerce/single-product/review.php<br>porto/woocommerce/single-product/sale-flash.php<br>porto/woocommerce/single-product/short-description.php<br>porto/woocommerce/single-product/tabs/tabs.php<br>porto/woocommerce/single-product/title.php<br>porto/woocommerce/single-product/up-sells.php<br>porto/woocommerce/single-product-reviews.php Geolocation debug info<br><br>Default customer location: geolocation<br>MaxMind GeoIP database: ?<br>MaxMind GeoIP license: ?<br>MM_COUNTRY_CODE: ?<br>GEOIP_COUNTRY_CODE: ?<br>HTTP_CF_IPCOUNTRY: ?<br>HTTP_X_COUNTRY_CODE: ?<br>HTTP_X_REAL_IP: 2400:ADC1:103:F00:245C:BFEB:2FAE:4355<br>HTTP_X_FORWARDED_FOR: 2400:ADC1:103:F00:245C:BFEB:2FAE:4355<br>REMOTE_ADDR: 2400:ADC1:103:F00:245C:BFEB:2FAE:4355<br>Real external IP: 2400:adc1:103:f00:245c:bfeb:2fae:4355<br>WCPBC_USE_REMOTE_ADDR: –<br>Geolocation Test: ? PBC Settings<br><br>Version: 3.4.7 (1707860991)<br>Base location: PK:SD<br>Base currency: PKR<br>Price Based On: billing<br>Shipping: ?<br>Test mode: –<br>Test country: –<br>Load products price in background: ?<br>Prices entered with tax: –<br>Calculate tax based on: shipping<br>Display prices in the shop: excl Zone Pricing international<br><br>zone_id: international<br>enabled: yes<br>name: international<br>countries: AU | CA | AE | GB | US<br>currency: USD<br>exchange_rate: 0.005<br>auto_exchange_rate: no<br>disable_tax_adjustment: no<br>order: 9999 Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br><br>Disabled Features: minified-js<br>new-product-management-experience<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>launch-your-store<br>product-editor-template-system<br><br>Daily Cron: ? Next scheduled: 2024-07-01 14:21:10 +05:00<br>Options: ?<br>Notes: 30<br>Onboarding: completed Action Scheduler<br><br>Complete: 10,828<br>Oldest: 2024-05-31 12:59:35 +0500<br>Newest: 2024-07-01 12:46:26 +0500<br><br>Failed: 397<br>Oldest: 2022-08-25 13:25:42 +0500<br>Newest: 2024-07-01 08:00:35 +0500<br><br>Pending: 5<br>Oldest: 2024-07-01 14:02:54 +0500<br>Newest: 2024-07-02 08:00:00 +0500 Status report information<br><br>Generated at: 2024-07-01 12:48:53 +05:00<br>

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @asadmalik98

    Does it occur for every order? Does the same customer place this order? Does it have the same order ID? For better assistance, can you provide a video showing the issue on your end?

    For video, you may use https://loom.com or https://www.awesomescreenshot.com/. Please follow the instructions on that page and then paste the URL into this thread.

    However, this kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront or Twenty Twenty-Four
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    I hope that helps! Let me know once you have done a conflict test!

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @asadmalik98

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Duplicate Orders Problem’ is closed to new replies.