Duplicate Orders Created with Stripe Apple Pay/Google Pay in WooCommerce

Hi @weblex

Thanks for reaching out and providing details of your experience. I understand that this happen swhen customers are using Apple Pay or Google Pay. Typically, those zero-value orders shouldn’t be reaching your customers.

First, can you confirm if you have any extra plugins or custom code snippets that might be interfering with the payment process? Have you also followed the setup and configuration steps here: https://woocommerce.com/document/stripe/setup-and-configuration/?

Also, is this a new issue for all customers or something affecting just one specific customer?

Initially, a “temporary” order with an amount of 0 € is created and sent to the customer.

Can you please also check the order status of this “temporary” order you noticed and share them with us?

For troubleshooting, you can try placing a test order using Apple Pay or Google Pay yourself. This will help us check if the issue happens consistently.

If the problem persists, we might need to take a peek at the logs you’ve gathered. Feel free to send them over as well as the system status report which you can find at WooCommerce → Status, selecting Get system report, and then Copy for Support.. Hoping to help you sort this out.

Hi @reynierc!

Several customers have this issue and it occurs intermittently, meaning it doesn’t happen all the time.
As for the statuses, these 0€ orders also have the “Completed” status.
Here is the Woocommerce system status you requested:

WordPress Environment<br><br>WC Version: 9.5.1<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.2<br>Log Directory Writable: ?<br>WP Version: 6.7.1<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: et<br>External object cache: – Server Environment<br><br>Server Info: Apache / ZoneOS<br>PHP Version: 8.2.26<br>PHP Post Max Size: 2 GB<br>PHP Time Limit: 900<br>PHP Max Input Vars: 20000<br>cURL Version: 8.4.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.6.20-MariaDB-log<br>Max Upload Size: 2 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 9.5.1<br>WC Database Prefix: qhbk_<br>Total Database Size: 82.33MB<br>Database Data Size: 69.49MB<br>Database Index Size: 12.84MB<br>qhbk_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>qhbk_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>qhbk_woocommerce_order_itemmeta: Data: 0.25MB + Index: 0.28MB + Engine InnoDB<br>qhbk_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>qhbk_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>qhbk_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_acfw_store_credits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_acfw_virtual_coupons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_actionscheduler_actions: Data: 0.20MB + Index: 0.20MB + Engine InnoDB<br>qhbk_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_actionscheduler_logs: Data: 0.08MB + Index: 0.06MB + Engine InnoDB<br>qhbk_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_braapf_product_stock_status_parent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_braapf_product_variation_attributes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>qhbk_braapf_term_taxonomy_hierarchical: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>qhbk_braapf_variable_attributes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_comments: Data: 0.22MB + Index: 0.25MB + Engine InnoDB<br>qhbk_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>qhbk_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>qhbk_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>qhbk_icl_cms_nav_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_icl_languages_translations: Data: 0.20MB + Index: 0.17MB + Engine InnoDB<br>qhbk_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_icl_mo_files_domains: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_icl_strings: Data: 2.52MB + Index: 5.48MB + Engine InnoDB<br>qhbk_icl_string_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_icl_string_pages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_icl_string_positions: Data: 0.22MB + Index: 0.06MB + Engine InnoDB<br>qhbk_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_icl_string_translations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_icl_translate: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_icl_translations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>qhbk_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_icl_translation_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_lockdowns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_login_fails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_mc_banklinks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_montonio_locks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_montonio_shipping_method_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_mphb_sync_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_mphb_sync_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_mphb_sync_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_mphb_sync_urls: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_options: Data: 10.47MB + Index: 0.23MB + Engine InnoDB<br>qhbk_payex_transactions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>qhbk_postmeta: Data: 4.52MB + Index: 3.02MB + Engine InnoDB<br>qhbk_posts: Data: 36.52MB + Index: 0.58MB + Engine InnoDB<br>qhbk_pps_countries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_pps_popup: Data: 1.52MB + Index: 0.00MB + Engine InnoDB<br>qhbk_pps_popup_show_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_say_what_strings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_sgc_link: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_sgc_social: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_swedbank_orderlist: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>qhbk_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_term_relationships: Data: 0.09MB + Index: 0.06MB + Engine InnoDB<br>qhbk_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>qhbk_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>qhbk_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>qhbk_wc_admin_notes: Data: 0.13MB + Index: 0.00MB + Engine InnoDB<br>qhbk_wc_admin_note_actions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB<br>qhbk_wc_bookings_availability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_wc_bookings_availabilitymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_wc_booking_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>qhbk_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>qhbk_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_wc_order_product_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB<br>qhbk_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB<br>qhbk_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_wc_product_meta_lookup: Data: 0.09MB + Index: 0.14MB + Engine InnoDB<br>qhbk_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_woocommerce_makecommerce_sc: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_wpforms_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_wpforms_entry_fields: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>qhbk_wpforms_entry_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qhbk_wpf_meta_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_wpf_meta_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qhbk_wpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_wpml_mails: Data: 9.02MB + Index: 0.02MB + Engine InnoDB<br>qhbk_wtbp_tables: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts<br><br>attachment: 436<br>bookable_resource: 4<br>br_product_filter: 2<br>cookielawinfo: 6<br>custom_css: 4<br>customize_changeset: 1<br>dzswtl_list_layout: 1<br>et_body_layout: 2<br>et_footer_layout: 1<br>et_header_layout: 4<br>et_pb_layout: 8<br>et_template: 9<br>et_theme_builder: 1<br>forminator_forms: 1<br>page: 10<br>polylang_mo: 2<br>popup: 1<br>popup_theme: 8<br>post: 4<br>product: 54<br>revision: 2078<br>shop_order: 1250<br>tm_global_cp: 1<br>wc_booking: 15<br>wc_product_table: 1<br>wc_voucher: 1864<br>wc_voucher_template: 4<br>woo_product_design: 1<br>wp_navigation: 1<br>wpforms: 1 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (17)<br><br>Buum kinkekaart: by CONFEMAR Oü – 1.17.7<br>Custom Price for WooCommerce: by WP Desk – 1.1.12<br>Font Awesome: by Font Awesome – 4.5.0<br>Loco Translate: by Tim Whitlock – 2.6.14<br>Montonio for WooCommerce: by Montonio – 7.1.7<br>Polylang for WooCommerce: by WP SYNTEX – 2.1.3<br>Polylang: by WP SYNTEX – 3.6.5<br>Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.9.7<br>UpdraftPlus - Backup/Restore: by TeamUpdraft<br>DavidAnderson – 1.24.12<br><br>Checkout Field Editor for WooCommerce: by ThemeHigh – 2.0.6<br>Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.6.7.1<br>WooCommerce Stripe Gateway: by Stripe – 9.0.0<br>WooCommerce PDF Product Vouchers: by SkyVerge – 3.12.4<br>WooCommerce: by Automattic – 9.5.1<br>WP Mail Logging: by WP Mail Logging Team – 1.14.0<br>Smush: by WPMU DEV – 3.16.6<br>WPS Hide Login: by WPServeur<br>NicolasKulka<br>wpformation – 1.9.17.1 Inactive Plugins (2)<br><br>EveryPay payment gateway for WooCommerce: by EveryPay AS – 1.3.17<br>Swedbank Payment Initiation: by Swedbank – 1.0.1 Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: right<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: booking (booking)<br>external (external)<br>grouped (grouped)<br>salbos_package (salbos_package)<br>salbos_procedure (salbos_procedure)<br>salbos_product (salbos_product)<br>salbos_roomtype (salbos_roomtype)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 2 MB WC Pages<br><br>Shop base: ? Page not set<br>Cart: #7 - /et/ostukorv/ - Contains the [woocommerce_cart] shortcode<br>Checkout: #5498 - /et/kassa/ - Contains the [woocommerce_checkout] shortcode<br>My account: ? Page not set<br>Terms and conditions: #2457 - /et/muugitingimused/ Theme<br><br>Name: Salbos - kinkekaartide süsteem<br>Version: 1.18.5<br>Author URL:<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>Theme type: Classic theme<br>WooCommerce Support: ? Not declared Templates<br><br>Overrides: – WC Pages Translations<br><br>Shop base: ? Page not set<br>Cart: ?<br>Checkout: ?<br>My account: ? Page not set<br>Terms and conditions: ? Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br>add-to-cart-with-options-stepper-layout<br><br>Daily Cron: ? Next scheduled: 2025-01-03 08:35:48 +02:00<br>Options: ?<br>Notes: 190<br>Onboarding: completed Action Scheduler<br><br>Complete: 566<br>Oldest: 2024-12-03 00:00:22 +0200<br>Newest: 2025-01-02 12:55:27 +0200<br><br>Failed: 1<br>Oldest: 2023-10-04 16:06:39 +0300<br>Newest: 2023-10-04 16:06:39 +0300<br><br>Pending: 2<br>Oldest: 2025-01-03 12:55:27 +0200<br>Newest: 2025-01-03 12:55:27 +0200 Status report information<br><br>Generated at: 2025-01-02 14:58:15 +02:00<br>

Hi @weblex,

Thank you for sharing the report. Could you also provide screenshots of the order notes for both the original and duplicate orders? You can upload the screenshots to your site, copy the link, and use the /image block here to add the images to this thread.

In addition to this please enable debug mode by changing define('WP_DEBUG', false); to define('WP_DEBUG', true); in your wp-config.php and also add the codes below to wp-config.php to log the data.

define('WP_DEBUG_LOG', true); // Logs errors to a debug.log file in wp-content
define('WP_DEBUG_DISPLAY', false); // Hides errors on the frontend

Once you share the screenshots, I’ll review them. We’ll also need to wait a few days for the debug log to collect data after the issue occurs again.

• This reply was modified 1 month, 4 weeks ago by Moses M. (woo-hc).

Hi @mosesmedh!

Wrong order image:

Right order image:

I also added the debug code to the wp-config.php file.

Hi @weblex,

Thank you for the screenshots! We appreciate it!

Can you please share with us any error logs you may have? You can find them in the debug.log file located in the wp-content folder using your hosting file manager or FTP.

Hi @mahfuzurwp!

The customer promised to let me know, if the problem reoccurred. I will get you info/logs ASAP.

Hi @weblex,

Thanks for the update! We’ll wait for the info/logs whenever you’re ready. Let us know if you need any assistance in the meantime!?

Hello.

Since the problem hasn’t recurred in three weeks, I think we can close this task for now. If the same crap happens again, I’ll open a new one.

Hello weblex,

Thank you for your reply.

I am glad to know that you have resolved the issue.

Please don’t hesitate to contact us again if you have more questions or concerns.
We are here to help ??

Best regards.