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Resolved jeffwjansen
(@jeffwjansen)

10 months, 3 weeks ago

I am using woopayments on my website with WCFM.

In doing payment testing I noticed that anytime an order is placed, there are two orders created in WooCommerce – this shows on the admin side as well as the vendor side. This was occurring in test / sandbox mode so I wanted to see if it was related to that and changed to live environment. In the live environment the duplications continue but the credit card is only charged one time.

The orders are placed at the exact same time on the details but they have sequential order ID numbers (ie 3314 and 3315). Other than the order number, the initial order number has the payment method used, the later order just says gross pay.

Order 3314 has the payment method included and is the real order – order 3115 has no payment information but still allows for a second shipping label to be created.

The only thing I can tell is in admin panel the order 3114 has all the updates present. Order 3115 has only order changed from pending to processing. This change in status seems to be creating a duplicate order. See images below:

You can see the Vendor order screen, the Admin Order details and order notes for the two duplicate orders in the following link:
https://imgur.com/a/wttcwNC

Please advise. I have no coding experience so if needed please provide specifics.

Thank You!

Viewing 4 replies - 1 through 4 (of 4 total)

Thread Starter

(@jeffwjansen)

WooCommerce Status Report if Needed



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WordPress address (URL): https://personalizedproject.com
Site address (URL): https://personalizedproject.com
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wp_wcfm_marketplace_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_store_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_wcfm_marketplace_withdraw_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_withdraw_request_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_membership_subscription: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcfm_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_messages_modifier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_messages_stat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_support: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_support_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_support_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_support_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
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wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woof_front_builder: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woof_query_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woof_sd: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woof_sd_presets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpinv_subscriptions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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wp_wpinv_wallet_transactions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.28MB + Index: 0.31MB + Engine InnoDB
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wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_yoast_seo_links: Data: 0.09MB + Index: 0.03MB + Engine InnoDB Post Type Counts

at_biz_dir: 123
atbdp_orders: 128
atbdp_pricing_plans: 4
attachment: 600
bp-email: 105
buddypress: 9
custom_css: 2
customize_changeset: 8
dcl_claim_listing: 2
elementor_library: 22
elementor_snippet: 1
et_header_layout: 1
et_template: 2
extb_post_footer: 1
extb_post_header: 2
extb_post_json: 9
extb_post_main: 4
extb_post_sidebar: 2
gd_maker: 106
gd_place: 1
gd_projectrequest: 4
mailpoet_page: 1
nav_menu_item: 13
nf_sub: 1
page: 66
post: 4
product: 177
revision: 928
seedprod: 1
shop_order: 2
swbdp-ad-manager: 1
swbdp-coupon: 1
wcfm_memberships: 2
wp_global_styles: 2
wp_navigation: 1
wp_template: 2
wpcf7_contact_form: 1
wpi_discount: 1
wpi_invoice: 1
wpi_item: 9
wpi_payment_form: 3 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (63)

ELEX Address Validation & Google Address Auto Complete Plugin for WooCommerce (Basic): by ELEXtensions – 1.7.0
FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.26.1
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3
AyeCode Connect: by AyeCode – 1.2.17
BuddyPress: by The BuddyPress Community – 12.0.0
Code Snippets: by Code Snippets Pro – 3.6.2
ELEX EasyPost Shipping Plugin (UPS, FedEx, Canada Post & USPS): by ELEXtensions – 4.0.0
Elementor Pro: by Elementor.com – 3.18.2
Elementor: by Elementor.com – 3.18.3
Email Log: by Sudar – 2.4.8
Events for GeoDirectory: by AyeCode Ltd – 2.3.7
GeoDirectory Booking Engine: by AyeCode Ltd – 2.0.4-beta
GeoDirectory Compare Listings: by AyeCode Ltd – 2.2
GeoDirectory Directory Converter: by AyeCode Ltd – 2.0.1
GeoDirectory Embed: by AyeCode Ltd – 2.3.3
GeoDirectory Google Analytics: by AyeCode Ltd – 2.3.2
GeoDirectory Multilingual: by AyeCode Ltd – 2.3.4
GeoDirectory Save Search Notifications: by AyeCode Ltd – 2.1.2
GeoDirectory Events Tickets Marketplace: by AyeCode Ltd – 2.1
GeoDirectory Advanced Search Filters: by AyeCode Ltd – 2.3.5
GeoDirectory Ajax Duplicate Alert: by AyeCode Ltd – 2.3.1
GeoDirectory BuddyPress Integration: by AyeCode Ltd – 2.3
GeoDirectory Claim Listings: by AyeCode Ltd – 2.3
GeoDirectory Custom Map Styles: by AyeCode Ltd – 2.3.1
GeoDirectory Custom Post Types: by AyeCode Ltd – 2.3.4
GeoDirectory Franchise Manager: by AyeCode Ltd – 2.3.3
GeoDirectory List Manager: by AyeCode Ltd – 2.3.3
GeoDirectory Location Manager: by AyeCode Ltd – 2.3.9
GeoDirectory Marker Cluster: by AyeCode Ltd – 2.3
GeoDirectory Pricing Manager: by AyeCode Ltd – 2.7.9
GeoDirectory reCAPTCHA: by AyeCode Ltd – 2.3.2
GeoDirectory Review Rating Manager: by AyeCode Ltd – 2.3.2
GeoDirectory Social Importer: by AyeCode Ltd – 2.3.4
GeoDirectory: by AyeCode - WordPress Business Directory Plugins – 2.3.35
GeoDirectory Marketplace: by AyeCode Ltd – 2.1.2
GetPaid > Item Inventory: by AyeCode Ltd – 1.0.6
GetPaid Stripe Payments: by AyeCode Ltd – 2.3.6
GetPaid > Wallet: by AyeCode Ltd – 2.0.5
Site Kit by Google: by Google – 1.116.0
GetPaid Advertising: by AyeCode Ltd – 1.1.3
Hostinger AI Assistant: by Hostinger – 1.6.8
Hostinger: by Hostinger – 1.9.9
Quotes Addon for GetPaid: by AyeCode Ltd – 2.0.6
GetPaid: by AyeCode Ltd – 2.8.3
Jetpack: by Automattic – 12.9.3
LiteSpeed Cache: by LiteSpeed Technologies – 6.0.0.1
MailPoet: by MailPoet – 4.40.0
WooCommerce Multi-Vendor Add-On for ELEX Shipping Plugins: by ELEXtensions – 1.1.1
Ninja Forms: by Saturday Drive – 3.7.0
Meta pixel for WordPress: by Facebook – 3.0.14
Posts 2 Posts: by scribu – 1.7.2
UsersWP: by AyeCode Ltd – 1.2.3.24
WCFM - WooCommerce Frontend Manager: by WC Lovers – 6.7.4
WCFM - WooCommerce Multivendor Marketplace: by WC Lovers – 3.6.3
WCFM - WooCommerce Multivendor Membership: by WC Lovers – 2.11.3
WooPayments: by Automattic – 6.9.2
HUSKY - Products Filter Professional for WooCommerce: by realmag777 – 1.3.4.5
WooCommerce Shipping & Tax: by WooCommerce – 2.4.2
WooCommerce: by Automattic – 8.4.0
Yoast SEO: by Team Yoast – 21.7
WP Easy Updates: by AyeCode Ltd – 1.1.20
WP Mail SMTP: by WP Mail SMTP – 3.11.0
Hide Shipping Methods based on Shipping Class and Zone: by Xadapter – 1.0.2 Inactive Plugins (30)

All-in-One WP Migration: by ServMask – 7.79
ARMember - Complete Membership Plugin: by Repute Infosystems – 6.0.1
ARMember Lite - Membership Plugin: by Repute Infosystems – 4.0.22
Contact Form 7: by Takayuki Miyoshi – 5.8.5
Directorist - Ads Manager: by wpWax – 1.1.5
Directorist - Booking: by wpWax – 1.7.1
Directorist - Business Directory Plugin: by wpWax – 7.8.2
Directorist - Business Hour: by wpWax – 2.7.7
Directorist - Claim Listing: by wpWax – 1.5.4
Directorist - Compare Listing: by wpWax – 1.1.6
Directorist - Coupon: by wpWax – 1.1.3
Directorist - Digital Marketplace: by WpWax – 1.0.3
Directorist - Directory Linking: by wpwax – 1.0.4
Directorist - Listings FAQs: by wpWax – 1.3.8
Directorist - Live Chat: by wpWax – 1.3.7
Directorist - Mark as Sold: by wpWax – 1.2.1
Directorist - Paypal Payment Gateway: by wpWax – 1.4.2
Directorist - Post Your Need: by wpWax – 1.2.6
Directorist - Pricing Plans: by wpWax – 2.3.2
Directorist - Rank Featured Listings: by wpWax – 1.3.3
Directorist - Social Login: by wpwax – 1.3
Directorist - Stripe Payment Gateway: by wpWax – 2.6.1
Directorist - WooCommerce Pricing Plans: by wpWax – 3.2.4
Directorist Gallery: by wpWax – 1.3.5
Directorist Google reCAPTCHA: by wpWax – 1.3.4
Directorist Listings Slider & Carousel: by wpWax – 1.6.3
Directorist Listings with Map: by wpWax – 1.6.5
GeoDirectory WP All Import: by AyeCode Ltd – 2.3
MultiVendorX: by MultiVendorX – 4.0.32
USPS Live Rates: by Octolize – 1.8.1 Dropin Plugins (1)

object-cache.php: object-cache.php Must Use Plugins (1)

GeoDirectory Fast AJAX: by AyeCode Ltd – 1.0.0 Settings

API Enabled: –
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: ? Page ID is set
but the page does not exist

Cart: #1031 - /cart/
Checkout: #1037 - /checkout/
My account: #2117 - /account/
Terms and conditions: #768 - /terms-and-conditions/ Theme

Name: Hello Elementor
Version: 3.0.0
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: – WooPayments

Version: 6.9.2
Connected to WPCOM: Yes
WPCOM Blog ID: 222784264
Account ID: acct_1NkG8bCHb7WGv53i
Payment Gateway: Enabled
Test Mode: Disabled
UPE: Enabled (deferred_intent)
UPE Enabled APMs: card
WooPay: Disabled
WooPay Incompatible Extensions: No
Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Enabled
Public Key Encryption: Disabled
Auth and Capture: Enabled
Documents: Disabled
Logging: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-external-affiliate
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-01-02 15:42:59 -06:00
Options: ?
Notes: 65
Onboarding: completed MailPoet

Sending Method: SMTP
Send all site's emails with: Current sending method
Task Scheduler method: Action Scheduler
Cron ping URL: https://personalizedproject.com?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler

Canceled: 1
Oldest: 2023-12-31 14:27:30 -0600
Newest: 2023-12-31 14:27:30 -0600

Complete: 7,777
Oldest: 2023-12-01 20:50:50 -0600
Newest: 2024-01-01 20:39:38 -0600

Failed: 75
Oldest: 2023-08-25 19:25:05 -0500
Newest: 2023-12-29 18:54:18 -0600

Pending: 5
Oldest: 2024-01-01 20:41:38 -0600
Newest: 2024-01-02 14:00:04 -0600 Status report information

Generated at: 2024-01-01 20:40:50 -06:00

Plugin Support

Shameem R. a11n

(@shameemreza)

10 months, 3 weeks ago

Hi @jeffwjansen,

I appreciate your detailed explanation of the issue you’re facing with duplicate orders on your WCFM platform.

Based on your explanation, it looks like there might be an issue with the order status change triggering a duplicate order. I understand you’re not familiar with coding, so I’m going to suggest a few non-technical steps you can take to try and resolve this issue.

Make sure that your WooCommerce, WooCommerce Payments, and WCFM plugins are all up to date. Outdated versions can sometimes cause unexpected issues.
Navigate to WooCommerce > Settings > Payments > WooPayments and ensure all the settings are correctly configured.
Try disabling other plugins one by one to see if there’s a conflict causing this issue. Remember to clear your cache each time you disable a plugin.
Temporarily switch to a default theme like Storefront to see if your theme might be causing the issue.

If these steps don’t resolve the issue, we might need to dig deeper. Please get in touch with us at Woo.com > My Account > Support. You may need to create an account before you can access that page.

Please don’t hesitate to get back to us with any updates or if you need further assistance.

Thread Starter

jeffwjansen

(@jeffwjansen)

10 months, 3 weeks ago

Thank you for the reply – I found out that the issue is being caused by the ELEX easypost plugin. (only one order generated in test mode when this is deactivated – reactivated and back to 2 orders)

Does this mean this plugin cannot be used or is there a work-around? I will reach out to the plugin support as well.

Thanks again!

Jeff

Plugin Support

Zubair Zahid (woo-hc)

(@doublezed2)

10 months, 3 weeks ago

Hello Jeff (jeffwjansen),

Thank you for your reply.

Great job finding out the cause of the issue. It’s certainly possible that there might be a bug in the ELEX EasyPost plugin code that is causing the duplication of orders.

Reaching out to the plugin support team as you plan to do is indeed the best course of action. They should be able to investigate this problem further and, if necessary, patch the bug and update the plugin.

If there’s anything else you need help with in the meantime please feel free to reach out. We’re here to assist you. ??

Have a great day!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Duplicate Orders Created – One Payment’ is closed to new replies.

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