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Resolved
sunnytmatt
(@sunnytmatt)
2 years, 1 month ago
EXPLANATION OF THE ISSUE
Duplicate orders are created in my website. I suddenly have this issue, never occurred before.
STEPS TO REPRODUCE THE ISSUE
I can’t reproduce this issue on my site when I tried to order by myself.
SYSTEM STATUS
WordPress Environment

WordPress address (URL): https://heidelbergcakes.com.au
Site address (URL): https://heidelbergcakes.com.au
WC Version: 7.3.0
REST API Version: ?</img> 7.3.0
WC Blocks Version: ?</img> 9.1.5
Action Scheduler Version: ?</img> 3.5.3
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

Server Environment

Server Info: nginx/1.18.0
PHP Version: 8.1.14
PHP Post Max Size: 100 MB
PHP Time Limit: 600
PHP Max Input Vars: 3000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 8.0.32-0buntu0.20.04.1
Max Upload Size: 100 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

WC Database Version: 6.2.2
WC Database Prefix: wp_
Total Database Size: 366.67MB
Database Data Size: 270.67MB
Database Index Size: 96.00MB
wp_woocommerce_sessions: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
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Taxonomies: Product Types: bundle (bundle)
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Options: ?</img>
Notes: 97
Onboarding: completed

Action Scheduler

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Oldest: 2022-12-30 12:03:49 +1030
Newest: 2023-01-28 15:54:25 +1030

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Oldest: 2023-01-28 14:12:39 +1030
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Oldest: 2023-01-28 20:53:54 +1030
Newest: 2023-01-28 20:53:54 +1030

Status report information

Generated at: 2023-01-28 20:45:35 +10:30
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The page I need help with: [log in to see the link]
Viewing 2 replies - 1 through 2 (of 2 total)
xue28 (woo-hc)
(@xue28)

2 years, 1 month ago

Hi @sunnytmatt

Thanks for reaching out!

Duplicate orders are created in my website. I suddenly have this issue, never occurred before.

Can you please share further information about your issue here? Like, does this happen to all orders on your site or are there any patterns, like same product type, same category, same customer, same location, same payment gateway, etc?

I can’t reproduce this issue on my site when I tried to order by myself.

Have you tried to replicate a duplicate order instead using the same payment gateway and products ordered to see if you can reproduce the same issue?

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Roxy
(@roxannestoltz)

2 years ago

Hi @sunnytmatt ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Cheers!
Viewing 2 replies - 1 through 2 (of 2 total)
The topic ‘Duplicate Orders are Created’ is closed to new replies.
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