Duplicate orders

Hi there,

This kind of problem is usually caused by either a conflict with your theme or with another plugin.
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The best way to determine this is to:
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• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Test a purchase using Square to see if the order is duplicated

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

• This reply was modified 5 years, 9 months ago by AJ a11n.

Regrading the same issue i already contacted the woocommerce support team via chat and they also confirmed that the issue due to with plugin bug. And that bug are already reported with the your plugin developers and also he send internal note also. The woocommerce support person comment is following

This is because WooCommerce core NEVER submits the form. They listen for a submit, intercept, and then always return false. Everything for submitting an order happens in AJAX calls during that intercep, during the checkout processt.

It’s in: if ( $form.triggerHandler( ‘checkout_place_order_’ + wc_checkout_form.get_payment_method() ) { // keep processing checkout }

So the issue with plugin and please resolve the issue ASAP

Thanks,

@saruncloudspring

It is important for us to determine that @abdul-samad-k-t ‘s issue is indeed the same which is why I have asked that conflict troubleshooting be done.

Thank you for your input here, I have seen the bug report, and I am aware of the chat/ ticket history you have with our support as well.

Hi, @amandasjackson

Thanks for your reply,

Now we are getting lot of duplicate order on website. so if you can release patch version of plugin of us to solve the issue ? Or if we downgrade the plugin into previous version the issue will solve temporary ?? This was very urgent one for us please replay Asap.

Thank You

Hi there,

Thank you for your patience and we apologise for the delay.

The bug is reported here:

https://github.com/woocommerce/woocommerce-square/issues/222

The report indicates what seems to be a conflict with CheckoutWC plugin – are you using this plugin? If yes – are duplicate orders still created with this plugin disabled?

Were you able to test whether the same is happening with all plugins except for WooCommerce and Square disabled and a default Storefront theme?

Hi there,

We haven’t heard from you in a while so I’ll be marking this thread as resolved.

Feel free to open a new thread and link to this one if you have further questions though.

Have a wonderful day ahead!