duplicate orders

just to add one customer said they had an error message backend fetch failed but I’m not sure if all customers have had the same error message.

Hello laura7589560,

Thank you for contacting WooCommerce Support.

I understand that you’re experiencing an issue where the last 5 orders on your site have been duplicated and billed the customer twice.

You mentioned that this issue is not affecting your PayPal transactions.

To help me diagnose the issue further:
1- Can you please confirm if these orders were made by the same customer or different customers?
2- Could you share the details of these 5 orders?
This would include things like order numbers, dates, and any patterns you might have noticed related to these orders.
Please hide any sensitive customer-related details.

Additionally, share your site’s System Status Report.
Here’s how to obtain that:
– Go to WooCommerce > Status.
– Click on ‘Get system report’ and then ‘Copy for support’.

Once you have copied the report, please paste the text on?https://gist.github.com?to create a Gist.
Then paste the Gist link in your reply to this message.

Looking forward to your response so I can assist you further. ??

Best regards.

1. this affects different customers
2. order no 34563&34562 on 3mar24, 34560&34559 2mar24, 34556&34555 1mar24, 34550&34549 19feb24, 34547&34546 18feb24

gist:cd2afff914158fb9df09246b4e32af11

thank you for helping. I can’t see any link other than paypal seems to work fine.

I hope I’ve used gist correctly- I’ve not used it before

?? hi @laura7589560

Thank you for reaching back, with further details on this.

I hope I’ve used gist correctly

Yep, thank you. ??

I can’t see any link other than paypal seems to work fine

While investigating the site’s System Status Report (SSR), it appears that numerous plugins are activated with functionality to PayPal, currently.

order no 34563&34562 on 3mar24, 34560&34559 2mar24, 34556&34555 1mar24, 34550&34549 19feb24, 34547&34546 18feb24

To clarify, with what payment gateway were the orders mentioned above placed?

Furthermore, was the WooCommerce Product Fees: by Caleb Burks – 1.3.0 plugin utilized in all of these orders, or otherwise?

We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

Thanks for coming back to me.

With all the duplicated orders, the order form says they paid using debit/credit card. Woocommerce Version 8.6.1 and woopayments Version 7.2.0

That’s as far as I can see- I’m no expert so you may need to direct me to gain further information.

You mention paypal- that is all working fine- no duplicate orders

Hey, @laura7589560!

With all the duplicated orders, the order form says they paid using debit/credit card. Woocommerce Version 8.6.1 and woopayments Version 7.2.0

Thanks for clarifying!

Since the PayPal orders are correct, this seems to be specific to Woopayments, not WooCommerce core.

Can you please open a thread on Woopayments forum so we can better assist you?

Please link this thread so our team can easily find the information you already shared.

I’ll also ask some more questions to help us investigate, can you please share the answer on the new thread?

• Besides being paid with WooPayments, are there any other similarities on those orders? Same products, same credit card (visa/master/etc) or something like that?
• Since the issue started have you had any WooPayment orders that did not have this issue?

Looking forward to your reply.

Have a wonderful day!

Hi!

We haven’t connected in a bit, so I’ll go ahead and mark this issue as resolved. Of course, our door is always open should you need to revisit this in the future.