Duplicate orders.

  • Resolved seboaus

    (@seboaus)


    2 years, 5 months ago

    Hi,

    Since we have installed this plugin, four customers have reported being charged double. When I look at the report section, I can confirm that under “recovered orders” their name appears twice. I am guessing that they put their order through and then receive a recovery email despite completing their order. How can this be fixed?

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Aamir

    (@aamiribsf)

    Hello @seboaus,

    Thank you for choosing our product and writing in!

    Please navigate to WooCommerce > Cart Abandonment > Settings and make sure that you’ve excluded the email sending for at least “Processing” and “Completed” order status.

    Here’s a screenshot for your reference: https://share.getcloudapp.com/geuR0E5G

    Hope this helps.

    Let us know how it goes.

    Thread Starter seboaus

    (@seboaus)

    Hi @aamiribsf,

    Thanks for your reply.

    I had already checked every checkbox under “Exclude email sending” before the problem arose. It has to be something else?

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @seboaus,

    Please share a screenshot of the settings for exclude email sending.

    Please check if a plugin conflict causing the issue, please disable all other plugins except WooCommerce, Cart ABandonment plugin and SMTP plugin and check if the issue is resolved, next, enable plugins one by one to know which plugin causing the conflict.

Viewing 3 replies - 1 through 3 (of 3 total)
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