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Resolved

(@zmahmood)

I’m receiving Duplicate Orders from my customers within few seconds or few minutes.

here is my system status report


### WordPress Environment ###

WordPress address (URL): https://zahrastores.pk
Site address (URL): https://zahrastores.pk
WC Version: 6.5.1
REST API Version: ? 6.5.1
WC Blocks Version: ? 7.4.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.83.1
OpenSSL/1.1.1o

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.35-MariaDB
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.5.1
WC Database Prefix: wpio_
Total Database Size: 701.84MB
Database Data Size: 475.87MB
Database Index Size: 225.97MB
wpio_woocommerce_sessions: Data: 24.28MB + Index: 0.76MB + Engine InnoDB
wpio_woocommerce_api_keys: Data: 0.01MB + Index: 0.02MB + Engine InnoDB
wpio_woocommerce_attribute_taxonomies: Data: 0.01MB + Index: 0.01MB + Engine InnoDB
wpio_woocommerce_downloadable_product_permissions: Data: 0.01MB + Index: 0.03MB + Engine InnoDB
wpio_woocommerce_order_items: Data: 16.79MB + Index: 4.76MB + Engine InnoDB
wpio_woocommerce_order_itemmeta: Data: 114.48MB + Index: 93.16MB + Engine InnoDB
wpio_woocommerce_tax_rates: Data: 0.01MB + Index: 0.03MB + Engine InnoDB
wpio_woocommerce_tax_rate_locations: Data: 0.01MB + Index: 0.02MB + Engine InnoDB
wpio_woocommerce_shipping_zones: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
wpio_woocommerce_shipping_zone_locations: Data: 0.01MB + Index: 0.02MB + Engine InnoDB
wpio_woocommerce_shipping_zone_methods: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
wpio_woocommerce_payment_tokens: Data: 0.01MB + Index: 0.01MB + Engine InnoDB
wpio_woocommerce_payment_tokenmeta: Data: 0.01MB + Index: 0.02MB + Engine InnoDB
wpio_woocommerce_log: Data: 0.01MB + Index: 0.01MB + Engine InnoDB
wpio_actionscheduler_actions: Data: 3.52MB + Index: 1.92MB + Engine InnoDB
wpio_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpio_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpio_actionscheduler_logs: Data: 23.55MB + Index: 13.03MB + Engine InnoDB
wpio_cartflows_ca_cart_abandonment: Data: 10.55MB + Index: 0.19MB + Engine InnoDB
wpio_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpio_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpio_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpio_commentmeta: Data: 0.01MB + Index: 0.02MB + Engine InnoDB
wpio_comments: Data: 14.27MB + Index: 10.05MB + Engine InnoDB
wpio_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpio_links: Data: 0.01MB + Index: 0.01MB + Engine InnoDB
wpio_mclean_refs: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpio_mclean_scan: Data: 1.52MB + Index: 0.09MB + Engine InnoDB
wpio_options: Data: 74.31MB + Index: 3.01MB + Engine InnoDB
wpio_postmeta: Data: 89.87MB + Index: 48.12MB + Engine InnoDB
wpio_posts: Data: 10.28MB + Index: 4.03MB + Engine InnoDB
wpio_revslider_css: Data: 0.05MB + Index: 0.01MB + Engine InnoDB
wpio_revslider_layer_animations: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
wpio_revslider_navigations: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
wpio_revslider_sliders: Data: 0.05MB + Index: 0.01MB + Engine InnoDB
wpio_revslider_slides: Data: 0.24MB + Index: 0.01MB + Engine InnoDB
wpio_revslider_static_slides: Data: 0.01MB + Index: 0.01MB + Engine InnoDB
wpio_stock_log: Data: 12.52MB + Index: 0.00MB + Engine InnoDB
wpio_termmeta: Data: 0.07MB + Index: 0.08MB + Engine InnoDB
wpio_terms: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wpio_term_relationships: Data: 0.76MB + Index: 0.16MB + Engine InnoDB
wpio_term_taxonomy: Data: 0.03MB + Index: 0.05MB + Engine InnoDB
wpio_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpio_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpio_usermeta: Data: 12.28MB + Index: 10.03MB + Engine InnoDB
wpio_users: Data: 1.76MB + Index: 0.46MB + Engine InnoDB
wpio_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wpio_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine InnoDB
wpio_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpio_wc_customer_lookup: Data: 6.76MB + Index: 3.02MB + Engine InnoDB
wpio_wc_download_log: Data: 0.01MB + Index: 0.02MB + Engine InnoDB
wpio_wc_order_coupon_lookup: Data: 0.04MB + Index: 0.05MB + Engine InnoDB
wpio_wc_order_product_lookup: Data: 18.28MB + Index: 14.53MB + Engine InnoDB
wpio_wc_order_stats: Data: 6.76MB + Index: 4.77MB + Engine InnoDB
wpio_wc_order_tax_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpio_wc_product_attributes_lookup: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
wpio_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpio_wc_product_meta_lookup: Data: 0.76MB + Index: 0.59MB + Engine InnoDB
wpio_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpio_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpio_wc_tax_rate_classes: Data: 0.01MB + Index: 0.01MB + Engine InnoDB
wpio_wc_webhooks: Data: 0.01MB + Index: 0.01MB + Engine InnoDB
wpio_wfpklist_template_data: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wpio_wmfo_fraud_attempts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpio_wmfo_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpio_wsal_metadata: Data: 1.52MB + Index: 2.00MB + Engine InnoDB
wpio_wsal_occurrences: Data: 1.52MB + Index: 0.19MB + Engine InnoDB
wpio_yith_wcwl: Data: 0.01MB + Index: 0.01MB + Engine InnoDB
wpio_yoast_indexable: Data: 23.55MB + Index: 9.09MB + Engine InnoDB
wpio_yoast_indexable_hierarchy: Data: 1.52MB + Index: 0.78MB + Engine InnoDB
wpio_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpio_yoast_primary_term: Data: 0.31MB + Index: 0.27MB + Engine InnoDB
wpio_yoast_seo_links: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wpio_yoast_seo_meta: Data: 1.26MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

aam_policy: 1
acoplw_badges: 1
acoplw_prod_list: 1
attachment: 22275
blocked_user: 78
br_labels: 1
custom_css: 2
elementor_library: 3
fgf_master_log: 172
fgf_rules: 6
jetpack_migration: 2
jp_img_sitemap: 3
jp_img_sitemap_index: 1
jp_sitemap: 1
jp_sitemap_master: 1
jp_vid_sitemap: 1
nav_menu_item: 84
oembed_cache: 25
page: 19
popup: 1
popup_theme: 6
post: 3
product: 3596
product_variation: 2426
shop_coupon: 641
shop_order: 23032
shop_order_refund: 1195
static_block: 1
wp_global_styles: 2
wpcf7_contact_form: 2
wpforms: 1
ywdpd_discount: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (36) ###

Template Library and Redux Framework: by Extendify – 4.3.14
A2 Optimized WP: by A2 Hosting – 2.1.4.4.1
Advanced Access Manager: by Vasyl Martyniuk <[email protected]> – 6.8.2
Akismet Anti-Spam: by Automattic – 4.2.4
Blackhole for Bad Bots: by Jeff Starr – 3.3.3
Contact Form 7: by Takayuki Miyoshi – 5.5.6.1
Elementor: by Elementor.com – 3.6.5
Envato Market: by Envato – 2.0.7
Extendify: by Extendify – 0.8.2
Facebook for WooCommerce: by Facebook – 2.6.15
Site Kit by Google: by Google – 1.75.0
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0
KingComposer: by King-Theme – 2.9.6
Media Cleaner: by Jordy Meow – 6.3.5
WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels: by WebToffee – 2.8.6
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Rename wp-login.php: by Ella van Durpe – 2.6.0
Slider Revolution: by ThemePunch – 6.5.23
Secure Admin IP: by Michal Novák – 2.0
Send SMS: by Lifetimesms.com – 1.7.6
Tokoo Extensions: by MadrasThemes – 1.1.14
User Role Editor: by Vladimir Garagulya – 4.62
Warp iMagick - Image Compressor: by PageSpeed Club – 1.9.5.1
WebP Converter for Media: by Mateusz Gbiorczyk – 4.3.4
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.18
Woocommerce delete product images: by Husain Ahmed – 1.0.2
Woo Manage Fraud Orders: by Prasidhda Malla – 2.5.5
Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.1
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.9
Stock Manager for WooCommerce: by StoreApps – 2.8.3
WooCommerce: by Automattic – 6.5.1
Yoast SEO: by Team Yoast – 19.0
WP Activity Log for WooCommerce: by WP White Security – 1.4.3
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.3

WP Activity Log: by WP White Security – 4.4.1

### Inactive Plugins (2) ###

GTmetrix for WordPress: by GTmetrix – 0.4.4
HandL UTM Grabber: by Haktan Suren – 2.7.22

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: PKR (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #5 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Tokoo Child
Version: 1.1.13
Author URL: https://madrasthemes.com/
Child Theme: ?
Parent Theme Name: Tokoo
Parent Theme Version: 1.1.14
Parent Theme Author URL: https://madrasthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: tokoo/woocommerce/myaccount/form-login.php
tokoo/woocommerce/order/order-details-customer.php
tokoo/woocommerce/product-searchform.php

### Action Scheduler ###

Canceled: 1
Oldest: 2022-05-23 16:40:44 +0000
Newest: 2022-05-23 16:40:44 +0000

Complete: 8,693
Oldest: 2022-05-23 11:41:23 +0000
Newest: 2022-06-02 16:01:44 +0000

Failed: 4
Oldest: 2022-05-24 08:38:31 +0000
Newest: 2022-05-24 08:38:31 +0000

Pending: 7
Oldest: 2022-06-02 16:16:44 +0000
Newest: 2022-06-06 14:00:17 +0000

### Status report information ###

Generated at: 2022-06-02 21:02:46 +05:00

i dont have any log previous one i have deleted 10 days ago after that there is no fatal error log

Viewing 2 replies - 1 through 2 (of 2 total)

MayKato
(@maykato)

2 years, 6 months ago
Hello,

This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Test to see if the issue has been resolved
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Plugin Support mouli a11n
(@mouli)

2 years, 5 months ago

It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic and we’ll be happy to help out.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Duplicate Orders’ is closed to new replies.

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